Product Owner (Remote)

Summary

CareFirst BlueCross BlueShield is seeking a Product Owner to drive business value through product strategy and Agile delivery. The role manages the product roadmap and backlog, defines features and acceptance criteria, represents business needs to technology teams, and collaborates with stakeholders to guide product adoption and development.

Responsibilities

• Develops and aligns the Product Roadmap to strategic goals by working with customers, both internal and external, as well as Stakeholders to analyze and document both business and technology needs
• Engages with the Agile development team in defining and maintaining Product Backlog epics and breaking them into features, user stories and acceptance criteria
• Informs business decisions by drafting key objectives and results, strategies, and ensures appropriate levels of data is optimized by and through the product
• Partners with product management and senior management to create, implement, and adjust the product to fit the company portfolio; represents the team while managing business with clients, users, and stakeholders
• Communicates the business' product needs to technologists, internal and external business partners, and is held accountable for the functionality and the adoption of the created product
• Articulates the value proposition to clients, internal and external business partners, and key stakeholders
• Researches and analyzes product roadmap, market, and users
• Helps advocate for and broaden team understanding of Agile methods, knowledge of new technologies and trends

Skills

• Education Level: Bachelor's Degree in Product Management, Engineering, Information Technology or related field OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience
• 4 years experience business analysis, business development, solutions development, system analysis, technical design/development implementation or equivalent experience. OR
• 2 years product owner experience
• Proficient in Agile methodologies, principles, and procedures
• Ability to define and build product roadmap
• Ability to negotiate with all stakeholders
• Ability to manage stakeholders and their expectations
• Ability to recognize, analyze, and solve a variety of problems
• Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging
• 10% Domestic travel between CareFirst locations and client offices may be required
• Must be eligible to work in the U.S. without Sponsorship
• Certified Scrum Product Owner
• Certified Scrum Product Owner - CSPO
• Previous healthcare experience
• Advanced degree

Qualifications

Must Haves

• Education Level: Bachelor's Degree in Product Management, Engineering, Information Technology or related field OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience
• 4 years experience business analysis, business development, solutions development, system analysis, technical design/development implementation or equivalent experience. OR
• 2 years product owner experience
• Proficient in Agile methodologies, principles, and procedures
• Ability to define and build product roadmap
• Ability to negotiate with all stakeholders
• Ability to manage stakeholders and their expectations
• Ability to recognize, analyze, and solve a variety of problems
• Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging
• 10% Domestic travel between CareFirst locations and client offices may be required
• Must be eligible to work in the U.S. without Sponsorship

Nice to Haves

• Certified Scrum Product Owner
• Certified Scrum Product Owner - CSPO
• Previous healthcare experience
• Advanced degree

Benefits

• Remote work arrangement
• CareFirst offers a comprehensive benefits package
• Various incentive programs/plans (all benefits/incentives are subject to eligibility requirements)
• 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements)