Technical Product Owner

Summary

Blue Cross of Idaho is seeking a Technical Product Owner to define, prioritize, and manage digital products and technology solutions supporting healthcare business objectives. The role owns product roadmaps, backlogs, requirements, and outcomes while coordinating business, healthcare operations, architecture, and engineering teams, with significant focus on AI, automation, interoperability, and enterprise technology solutions.

Responsibilities

• Own and prioritize the product backlog based on business value, regulatory requirements, member needs, and technical dependencies
• Develop and maintain product roadmaps aligned with organizational strategic objectives
• Partner with business leaders, clinical stakeholders, operations teams, and technology leaders to define product vision and success metrics
• Evaluate competing priorities and make informed tradeoff decisions balancing business value, technical complexity, risk, and delivery timelines
• Define and communicate product goals, KPIs, and outcome-based measures
• Facilitate requirements gathering sessions with business, clinical, provider, regulatory, and operational stakeholders
• Translate business requirements into detailed epics, features, user stories, and acceptance criteria
• Ensure user stories meet INVEST principles and are ready for sprint planning
• Create process flows, workflow diagrams, use cases, and business rules documentation
• Decompose large initiatives into consumable development stories and tasks
• Define functional and non-functional requirements including scalability, performance, security, accessibility, and compliance
• Collaborate closely with architects and engineers to refine technical requirements before development begins
• Maintain traceability between business goals, requirements, and delivered functionality
• Serve as the product team's subject matter expert for system functionality, integrations, APIs, data flows, and platform capabilities
• Work closely with solution architects and engineering leads to evaluate technical approaches and solution options
• Understand cloud architecture, healthcare data exchanges, API integrations, and enterprise application ecosystems
• Participate in technical design reviews and provide product guidance during architectural decision making
• Partner with engineering teams to identify technical debt and prioritize remediation activities
• Support modernization efforts including cloud transformation, AI solutions, automation, interoperability, and digital health initiatives
• Lead backlog refinement, sprint planning, sprint reviews, and product demonstrations
• Provide clarification and guidance to developers throughout sprint execution
• Review completed work to ensure delivered functionality meets acceptance criteria and business objectives
• Participate actively in Agile communities and continuous improvement initiatives
• Monitor product health, delivery metrics, and adoption trends
• Remove ambiguity and resolve requirement-related impediments impacting development teams
• Ensure products align with healthcare regulations and industry standards including HIPAA, HITECH, CMS, NCQA, FHIR, HL7, and privacy requirements
• Collaborate with clinical, provider, claims, care management, pharmacy, and member services organizations
• Understand healthcare operational workflows, data structures, and regulatory requirements
• Support initiatives involving claims processing, member engagement, provider management, population health, care management, and clinical operations
• Partner with compliance, legal, and security teams to ensure regulatory adherence
• Build strong partnerships with executives, business leaders, healthcare operations teams, and technology organizations
• Manage stakeholder expectations regarding scope, priorities, dependencies, and delivery outcomes
• Present product roadmaps, progress updates, and strategic recommendations to leadership
• Facilitate decision-making and consensus across business and technology teams

Skills

• **Location:** this position is based in a hybrid work environment (combination of onsite work at the Meridian, Idaho campus and local work-from-home). Fully remote work may be considered for candidates located in a mutually agreed-upon location from within the Mountain West
• **Education**: Bachelor's Degree in a relevant technical or business field of study; or equivalent work experience (Two years' relevant work experience is equivalent to one-year college)
• 3-5/+ years of experience as a Product Owner, Business Analyst, Systems Analyst, Healthcare Analyst, or related technology role
• * Writing user stories, acceptance criteria, and managing Agile backlogs
• * Working with software development teams
• * Leading complex enterprise product initiatives
• * Experience with healthcare workflows, compliance requirements, and technology platforms
• * Running enterprise integrations and large-scale digital transformation efforts
• * Certified Scrum Product Owner (CSPO), Professional Scrum Product Owner (PSPO), SAFe Product Owner / Product Manager (POPM), PMI Professional in Business Analysis (PMI-PBA)
• * HL7/FHIR Certification
• * AWS, Azure, or Cloud Platform Certifications
• * Healthcare payer, provider, or health technology experience preferred
• * API Management and Integration Platforms
• * Healthcare Interoperability Standards (FHIR, HL7, X12)
• * Cloud Platforms (AWS, Azure, GCP)
• * AI and Machine Learning Solutions
• * Healthcare Data Platforms
• * Data Warehousing and Analytics
• * Agile Delivery Tools (Azure DevOps, Jira, Rally)
• * Business Process Modeling
• * Data Governance and Security Controls
• * Application Lifecycle Management
• * DevOps Practices and CI/CD Pipelines

Qualifications

Must Haves

• **Location:** this position is based in a hybrid work environment (combination of onsite work at the Meridian, Idaho campus and local work-from-home). Fully remote work may be considered for candidates located in a mutually agreed-upon location from within the Mountain West
• **Education**: Bachelor's Degree in a relevant technical or business field of study; or equivalent work experience (Two years' relevant work experience is equivalent to one-year college)
• 3-5/+ years of experience as a Product Owner, Business Analyst, Systems Analyst, Healthcare Analyst, or related technology role
• * Writing user stories, acceptance criteria, and managing Agile backlogs
• * Working with software development teams
• * Leading complex enterprise product initiatives
• * Experience with healthcare workflows, compliance requirements, and technology platforms
• * Running enterprise integrations and large-scale digital transformation efforts

Nice to Haves

• * Certified Scrum Product Owner (CSPO), Professional Scrum Product Owner (PSPO), SAFe Product Owner / Product Manager (POPM), PMI Professional in Business Analysis (PMI-PBA)
• * HL7/FHIR Certification
• * AWS, Azure, or Cloud Platform Certifications
• * Healthcare payer, provider, or health technology experience preferred
• * API Management and Integration Platforms
• * Healthcare Interoperability Standards (FHIR, HL7, X12)
• * Cloud Platforms (AWS, Azure, GCP)
• * AI and Machine Learning Solutions
• * Healthcare Data Platforms
• * Data Warehousing and Analytics
• * Agile Delivery Tools (Azure DevOps, Jira, Rally)
• * Business Process Modeling
• * Data Governance and Security Controls
• * Application Lifecycle Management
• * DevOps Practices and CI/CD Pipelines

Benefits

• The position is eligible for an annual incentive bonus (variable depending on company and employee performance).
• Hybrid work environment (combination of onsite work at the Meridian, Idaho campus and local work-from-home). Fully remote work may be considered for candidates located in a mutually agreed-upon location from within the Mountain West.
• Paid time off
• Paid holidays
• Community service and self-care days
• Medical, dental, vision, and pharmacy insurance
• 401(k) matching and non-contributory plan
• Life insurance
• Short- and long-term disability
• Education reimbursement
• Employee assistance plan (EAP)
• Adoption assistance program
• Paid family leave program