Field Engineer, NYC Job Details | Carestream Health

Summary

Carestream is a worldwide provider of medical imaging systems and solutions. The Field Engineer supports the X-Ray Systems business by installing, troubleshooting, servicing, and maintaining medical imaging and hospital equipment at customer sites, while managing customer relationships, regulatory compliance, service revenue, and technical issue resolution.

Responsibilities

• Build credibility and trust with customers by conducting pro-active customer visits
• Provide appropriate, timely, and regular communications to customers and internal key stakeholders regarding customer and equipment issues
• Demonstrate a sense of urgency to identify and resolve customer issues. Follow the appropriate escalation process
• Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, and meeting commitments and arrival times
• Understand the customer's business and competitive environment
• Generate revenue growth by offering solutions aligned with the service portfolio
• Adopt, develop, and implement best practices
• Actively seeks to mentor others
• Actively participates as a member of the regional work team and works to improve team processes
• Operate under the required knowledge of State and Federal regulatory requirements
• Adheres to established training, quality, and safety requirements
• Manages company assets effectively in accordance with established processes and guidelines including labor time, parts ordering and returns, tools and test equipment calibration, purchase orders, equipment, company vehicles, business expenditures, etc
• Performs all administrative duties within established and regulatory timeframes including timesheets, service work orders, expense reports, Field Change Orders (FCO), preventative maintenance (PM), installation documents, site and service documentation, and other related paperwork
• Independently resolve equipment and customer issues
• Independently complete PMs, FCOs, installations, and all related tasks
• Independently diagnose and resolve electronic, network, and mechanical problems. Utilize tools, support, resources, and escalation processes within required time frames to resolve customer and system problems timely and effectively
• May be asked to perform service work remotely providing telephone, remote technical support, and remote diagnostics to external healthcare customers and field partners in order to resolve customer equipment issues and initiate escalation, if appropriate

Skills

• Associate Degree in electronics or equivalent combination of education and experience
• 4+ years of experience in diagnostic imaging or 6+ years of experience in the electronics industry
• Knowledge of computers and networking; PC competency to include utilization of Microsoft Office Suite products
• Ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment, including knowledge and use of all necessary tools and test equipment
• Ability to understand and utilize technical vocabulary to perform tasks according to either verbal or written instructions
• Ability to read and interpret schematics and site drawings with minimal assistance
• Ability to display strong organizational and multi-tasking skills, self-discipline, and autonomy to work independently in a high-pressure environment
• Ability to adapt to changing work requirements in a complex, fast-paced environment
• Ability to effectively operate in a team-driven environment and share knowledge to achieve assigned goals and objectives
• Ability to demonstrate exceptional customer service skills
• Ability to communicate, written and verbally, with various levels of employees and customers
• Must have and maintain a valid driver's license and driving record that is compliant with Fleet Policy
• BSEE/BSEET/BSME/BSMET preferred
• Preferably in a field service environment
• Experience with X-Ray, Complex Medical Device, Knowledge of Carestream Equipment

Qualifications

Must Haves

• Associate Degree in electronics or equivalent combination of education and experience
• 4+ years of experience in diagnostic imaging or 6+ years of experience in the electronics industry
• Knowledge of computers and networking; PC competency to include utilization of Microsoft Office Suite products
• Ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment, including knowledge and use of all necessary tools and test equipment
• Ability to understand and utilize technical vocabulary to perform tasks according to either verbal or written instructions
• Ability to read and interpret schematics and site drawings with minimal assistance
• Ability to display strong organizational and multi-tasking skills, self-discipline, and autonomy to work independently in a high-pressure environment
• Ability to adapt to changing work requirements in a complex, fast-paced environment
• Ability to effectively operate in a team-driven environment and share knowledge to achieve assigned goals and objectives
• Ability to demonstrate exceptional customer service skills
• Ability to communicate, written and verbally, with various levels of employees and customers
• Must have and maintain a valid driver's license and driving record that is compliant with Fleet Policy

Nice to Haves

• BSEE/BSEET/BSME/BSMET preferred
• preferably in a field service environment
• Experience with X-Ray, Complex Medical Device, Knowledge of Carestream Equipment

Benefits

• Bonus potential
• A company provided vehicle, laptop, and cell phone are included.
• An annual incentive plan
• A benefits package
• The position will be based in a home office.