Dice
Posted 23 days agoVerified live 2d ago
Field Service Engineer II - NYC/NJ
Brief overview
Remote
UndergradOr in progress
$45–$50/hrStated range
3+ yrsMinimum
Mechanical Equipment RepairElectromechanical Equipment RepairRoboticsElectronic Equipment RepairInstrumentationMedical Device Diagnosis and RepairScientific Instrument Diagnosis and RepairComputer Networking
About the company
Dicedice.com
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Job description
Summary
Leica Biosystems is a life sciences and cancer diagnostics company focused on advancing digital pathology and improving patient outcomes. The Field Service Engineer II provides advanced remote and on-site support for digital pathology equipment, performs repairs and preventive maintenance, and collaborates with product management to identify quality trends and develop countermeasures.
Responsibilities
- Provide advanced remote and on-site escalation support of Digital Pathology Equipment to the North American Selling Unit, with the objectives of minimizing customer downtime and generating revenue opportunities, communicate trends and correct parts issues
- Provide proactive technical support through the dissemination of technical memos, bulletins, and related information, as well as recurring Service Excellence calls including trends, upcoming changes, and the sharing of best practices
- Work collaboratively with product management and other relevant Business Unit departments to review and maintain instrument quality reporting. Proactively identify declining quality trends and develop potential countermeasures
Skills
- Associate's degree plus 3+ years of experience diagnosing and repairing mechanical, electromechanical, robotics, electronic equipment, and/or instrumentation **OR** equivalent military experience (working/worked on any mechanical, technical, laboratory, pneumatic or any related instruments.)
- Ability to travel - 90% travel, overnight within and outside of territory
- Must have a valid driver's license with an acceptable driving record
- Ability to lift, move or carry equipment up to 40 lbs
- Bachelor's Degree and IT networking preferred
- Diagnosis and repair of medical devices, electromechanical equipment, or scientific instruments to satisfy customer relationships
- Field Service Engineering experience and/or Networking/IT system experience
- Professional with strong technical acumen - analytical with the ability to understand complex system operation and troubleshooting
Qualifications
Must Haves
- Associate's degree plus 3+ years of experience diagnosing and repairing mechanical, electromechanical, robotics, electronic equipment, and/or instrumentation **OR** equivalent military experience (working/worked on any mechanical, technical, laboratory, pneumatic or any related instruments.)
- Ability to travel - 90% travel, overnight within and outside of territory
- Must have a valid driver's license with an acceptable driving record
- Ability to lift, move or carry equipment up to 40 lbs
Nice to Haves
- Bachelor's Degree and IT networking preferred
- Diagnosis and repair of medical devices, electromechanical equipment, or scientific instruments to satisfy customer relationships
- Field Service Engineering experience and/or Networking/IT system experience
- Professional with strong technical acumen - analytical with the ability to understand complex system operation and troubleshooting
Benefits
- Bonus incentive pay
- Paid time off
- Medical insurance for eligible employees
- Dental insurance for eligible employees
- Vision insurance for eligible employees
- 401(k) for eligible employees
- Working remotely while covering the Northeast region