Defense Travel Lodging Coordinator

Summary

Censeo Consulting Group is a management consulting firm dedicated to helping public sector and nonprofit clients build operational excellence and deliver better outcomes. The Defense Travel Lodging Coordinator will support the Defense Travel Management Office lodging program through program analysis, data reporting, operational improvements, travel systems support, and stakeholder engagement.

Responsibilities

• Review existing DTMO lodging programs and processes to identify gaps, risks, and inefficiencies
• Analyze lodging program data to identify trends, issues, and opportunities for improvement
• Apply hospitality industry best practices to recommend program enhancements
• Utilize experience in hospitality management and defense travel policies to support and participate in site visits to potential lodging partners
• Support development of change management plans to implement program improvements
• Support government or commercial travel programs, including lodging program operations
• Provide support for Global Distribution Systems (GDS), including Sabre and/or Worldspan
• Work with online booking tools and Ticket Management Systems (TMS) to support program operations
• Ensure alignment with industry standards and best practices in travel and lodging management
• Communicate effectively with internal and external stakeholders, including government clients
• Support account management and client interactions related to lodging programs
• Triage and respond to inquiries, providing timely and accurate information
• Collaborate across teams to ensure seamless service delivery

Skills

• Minimum of 3 years of hospitality industry experience, with exposure to lodging program management
• Experience supporting data analysis, reporting, and operational processes
• Ability to review and validate program data and identify inconsistencies
• Experience with government or commercial travel programs
• Familiarity with Global Distribution Systems (Sabre and/or Worldspan)
• Experience with online booking tools and Ticket Management Systems (TMS)
• Experience developing dashboards using data visualization tools such as Tableau
• Strong proficiency in Microsoft Excel, PowerPoint, and Word
• Ability to manage multiple priorities in a fast-paced environment
• Strong attention to detail and organizational skills
• Excellent written and verbal communication skills
• Expected travel 20 - 40%; may increase based on business needs
• Sitting: Particularly for sustained periods of time
• Light Carrying: Physically transporting items weighing less than 15 pounds from one location to another
• Minimum of 3 years of defense travel management program support preferred

Qualifications

Must Haves

• Minimum of 3 years of hospitality industry experience, with exposure to lodging program management
• Experience supporting data analysis, reporting, and operational processes
• Ability to review and validate program data and identify inconsistencies
• Experience with government or commercial travel programs
• Familiarity with Global Distribution Systems (Sabre and/or Worldspan)
• Experience with online booking tools and Ticket Management Systems (TMS)
• Experience developing dashboards using data visualization tools such as Tableau
• Strong proficiency in Microsoft Excel, PowerPoint, and Word
• Ability to manage multiple priorities in a fast-paced environment
• Strong attention to detail and organizational skills
• Excellent written and verbal communication skills
• Expected travel 20 - 40%; may increase based on business needs
• Sitting: Particularly for sustained periods of time
• Light Carrying: Physically transporting items weighing less than 15 pounds from one location to another

Nice to Haves

• Minimum of 3 years of defense travel management program support preferred

Benefits

• Paid vacation and sick leave
• Flexible and remote work opportunities
• Tuition and training reimbursement
• Hybrid or remote work schedule