CereCore - Epic PB Analyst II

Summary

CereCore is a healthcare IT company seeking an Epic Analyst II to serve as a key resource for facility implementation and support. The role involves assisting with Epic EHR systems, providing second level support, and participating in testing and implementation of new modules and applications.

Responsibilities

• Assists CereCore Epic team with clinical IT activities
• Provides incident/issue support through data gathering
• Works to troubleshoot and resolve Tier 2 level application-specific issue build/fixes
• Provides detailed issue resolution documentation
• Advanced knowledge in at least one Epic module
• Basic knowledge in at least one other Epic module
• Participates in module/application testing, and implementation
• Participates in software update testing
• Produces detailed build documentation and functional test scripts
• Completes test script updates
• Provides input to on policies and procedures, training, and best practices
• Present system configuration changes at Change Management meetings
• Demonstrates system functionality for end users and stakeholders
• Presents design and build changes to stakeholders for approval
• Works with team members and facilities to deliver advanced Tier 2 level hands-on training as needed
• Works with team members and facilities to actively promote and support corporate/division standardization, utilization, integration and optimization plans for the Epic applications
• Communicates workflows to end users
• Creates training aids and tip sheets
• Participates in incident support, design and end user/stakeholder meetings as a member of the Epic CereCore team
• Promotes system security and patient confidentiality and helps ensure compliance
• Builds strong relationships at the facility with core customer base (nurses, physicians, core team members, etc.)
• Assists in identifying and communicating referrals to support Sales and Business Development
• Adheres to Code of Conduct and Mission & Value Statement
• Participates in special projects as needed and performs other duties as assigned
• Represent CereCore and HCA while working/interacting with external partners
• Travel as required; anticipated < 25% travel
• Other duties as assigned

Skills

• Epic Professional Billing certification and experience highly preferred
• Working knowledge of Epic technology
• Experience with Epic workflows
• Exceptional ability to build and maintain relationships across multiple clients and vendors
• Demonstrated ability to communicate effectively with team members and stakeholders both verbally and in writing
• Strong ability to multi-task, and execute on new initiatives
• Ability to express technical knowledge clearly
• Ability to absorb technical knowledge quickly
• Demonstrated customer orientation skills
• Ability to work independently on tasks and projects
• Effective time management skills, critical and creative thinking
• Demonstrated teaching abilities
• Demonstrated advanced computer skills
• Bachelor's Degree preferred
• Three or more years of relevant work experience
• Microsoft Office Proficiency
• Travel up to 25%
• Epic Proficiency with Certification level scores within first 3 months in role required
• Understanding of clinical operations and processes
• Experience with at least one healthcare organization
• Proficiency with Microsoft Office
• Epic Application Certification/Proficiency preferred

Qualifications

Must Haves

• Epic Professional Billing certification and experience highly preferred
• Working knowledge of Epic technology
• Experience with Epic workflows
• Exceptional ability to build and maintain relationships across multiple clients and vendors
• Demonstrated ability to communicate effectively with team members and stakeholders both verbally and in writing
• Strong ability to multi-task, and execute on new initiatives
• Ability to express technical knowledge clearly
• Ability to absorb technical knowledge quickly
• Demonstrated customer orientation skills
• Ability to work independently on tasks and projects
• Effective time management skills, critical and creative thinking
• Demonstrated teaching abilities
• Demonstrated advanced computer skills
• Bachelor's Degree preferred
• Three or more years of relevant work experience
• Microsoft Office Proficiency
• Travel up to 25%
• Epic Proficiency with Certification level scores within first 3 months in role required

Nice to Haves

• Understanding of clinical operations and processes
• Experience with at least one healthcare organization
• Proficiency with Microsoft Office
• Epic Application Certification/Proficiency preferred