CereCore - Epic MyChart EpicCare Link Analyst

Summary

CereCore is a healthcare IT company, and they are seeking an Epic MyChart Analyst II to support facility implementation and provide second-level support for Epic EHR systems. The role involves assisting with clinical IT activities, troubleshooting application issues, and delivering training to end users.

Responsibilities

• Assists CereCore Epic team with clinical IT activities
• Provides incident/issue support through data gathering
• Works to troubleshoot and resolve Tier 2 level application-specific issue build/fixes
• Provides detailed issue resolution documentation
• Advanced knowledge in at least one Epic module
• Basic knowledge in at least one other Epic module
• Participates in module/application testing, and implementation
• Participates in software update testing
• Produces detailed build documentation and functional test scripts
• Completes test script updates
• Provides input to on policies and procedures, training, and best practices
• Present system configuration changes at Change Management meetings
• Demonstrates system functionality for end users and stakeholders
• Presents design and build changes to stakeholders for approval
• Works with team members and facilities to deliver advanced Tier 2 level hands-on training as needed
• Works with team members and facilities to actively promote and support corporate/division standardization, utilization, integration and optimization plans for the Epic applications
• Communicates workflows to end users
• Creates training aids and tip sheets
• Participates in incident support, design and end user/stakeholder meetings as a member of the Epic CereCore team
• Promotes system security and patient confidentiality and helps ensure compliance
• Builds strong relationships at the facility with core customer base (nurses, physicians, core team members, etc.)
• Assists in identifying and communicating referrals to support Sales and Business Development
• Adheres to Code of Conduct and Mission & Value Statement
• Participates in special projects as needed and performs other duties as assigned
• Represent CereCore and HCA while working/interacting with external partners
• Travel as required; anticipated < 25% travel
• Other duties as assigned

Skills

• Epic MyChart and EpicCare Link certification, Haiku/Canto support
• Bachelor's Degree preferred
• Three or more years of relevant work experience
• Microsoft Office Proficiency
• Epic Proficiency with Certification/Accreditation level scores within first 3 months in role required
• Working knowledge of Epic technology
• Experience with Epic workflows
• Exceptional ability to build and maintain relationships across multiple clients and vendors
• Demonstrated ability to communicate effectively with team members and stakeholders both verbally and in writing
• Strong ability to multi-task, and execute on new initiatives
• Ability to express technical knowledge clearly
• Ability to absorb technical knowledge quickly
• Demonstrated customer orientation skills
• Ability to work independently on tasks and projects
• Effective time management skills, critical and creative thinking
• Demonstrated teaching abilities
• Demonstrated advanced computer skills
• Understanding of clinical operations and processes
• Experience with at least one healthcare organization
• Proficiency with Microsoft Office
• Experience with Kuiper and/or Epic server build preferred
• Epic Application Certification/Accreditation/Proficiency preferred

Qualifications

Must Haves

• Epic MyChart and EpicCare Link certification, Haiku/Canto support
• Bachelor's Degree preferred
• Three or more years of relevant work experience
• Microsoft Office Proficiency
• Epic Proficiency with Certification/Accreditation level scores within first 3 months in role required
• Working knowledge of Epic technology
• Experience with Epic workflows
• Exceptional ability to build and maintain relationships across multiple clients and vendors
• Demonstrated ability to communicate effectively with team members and stakeholders both verbally and in writing
• Strong ability to multi-task, and execute on new initiatives
• Ability to express technical knowledge clearly
• Ability to absorb technical knowledge quickly
• Demonstrated customer orientation skills
• Ability to work independently on tasks and projects
• Effective time management skills, critical and creative thinking
• Demonstrated teaching abilities
• Demonstrated advanced computer skills

Nice to Haves

• Understanding of clinical operations and processes
• Experience with at least one healthcare organization
• Proficiency with Microsoft Office
• Experience with Kuiper and/or Epic server build preferred
• Epic Application Certification/Accreditation/Proficiency preferred

Benefits

• Remote
• Full time
• Permanent