Assistant Account Manager

Summary

Chargeback 360 LLC provides comprehensive dispute and chargeback management solutions for merchants and payment processors. The Assistant Account Manager will support the Account Management team by managing and reconciling client chargebacks, coordinating with internal departments and customers, validating documentation, and resolving account-related issues.

Responsibilities

• Primarily responsible for managing and reconciling open chargebacks/disputes on client accounts
• Liaise between accounts team, internal departments and customers regarding their merchant accounts
• Partner with internal departments (Sales, accountant managers, operations, etc.) to highlight and resolve open chargebacks
• Reach out to internal departments for assistance and rapid response regarding discrepancies with chargebacks
• Research and test merchant accounts descriptors
• Proper follow up with customers to resolve outstanding disputes and open tasks such as merchant portal login issues
• Request and validate backup paperwork from customers regarding their merchant accounts and chargebacks
• Data entry
• Other areas of responsibility as assigned

Skills

• Strong Excel skills
• Excellent verbal and written communication skills
• Proficiency in Microsoft Excel and Word
• Extremely organized and detail-oriented
• Must possess a high level of integrity and discretion
• Must be a team player
• Minimum 2 years of customer service, operational, or administrative experience
• Prolonged periods of sitting at a desk and working on a computer screen
• Must be able to regularly lift at least 15 lbs at times
• Mainly remote (>90%), though only hiring candidates living in Orange County and the Greater Los Angeles area
• Occasional in-person meetings or travel for business
• BS/BA or equivalent combination of education and experience preferred but not required

Qualifications

Must Haves

• Strong Excel skills
• Excellent verbal and written communication skills
• Proficiency in Microsoft Excel and Word
• Extremely organized and detail-oriented
• Must possess a high level of integrity and discretion
• Must be a team player
• Minimum 2 years of customer service, operational, or administrative experience
• Prolonged periods of sitting at a desk and working on a computer screen
• Must be able to regularly lift at least 15 lbs at times
• Mainly remote (>90%), though only hiring candidates living in Orange County and the Greater Los Angeles area
• Occasional in-person meetings or travel for business

Nice to Haves

• BS/BA or equivalent combination of education and experience preferred but not required

Benefits

• Medical, vision, and dental insurance
• Paid-time off
• Paid holidays
• Discretionary annual bonuses
• Huge opportunity for growth
• Mainly remote (>90%)
• Monthly team meet ups