Account Manager (41220)

Summary

Smart Circle International provides outsourced sales and customer acquisition services through in-person marketing and sales campaigns. The Account/Campaign Manager serves as the primary contact for telecommunications clients, managing relationships, campaign execution, account operations, issue resolution, and coordination with internal and field teams.

Responsibilities

• Serve as the primary client contact, managing day-to-day communications, account needs, issue resolution, and campaign execution
• Oversee account operations, including onboarding/offboarding, assets, leads, permits, incentives, compliance, and troubleshooting
• Lead recurring client and field team calls; manage agendas, action items, recaps, and follow-up
• Partner with field leadership and internal teams on KPIs, program updates, expansion opportunities, and service delivery
• Maintain key account documentation, including SOPs and action item logs, and identify opportunities to improve processes and systems
• Support additional projects and initiatives as needed

Skills

• 3+ years of project, campaign, or account management experience; telecommunications experience required
• Proven ability to manage client relationships and communicate effectively with stakeholders at all levels
• Strong organizational, time management, and project management skills with the ability to manage multiple priorities and deadlines
• Demonstrated ability to deliver projects aligned with scope, timelines, and business objectives
• Proficiency in Salesforce, CRM/data dashboards, and project management tools such as ClickUp
• Strong proficiency in Microsoft Office, including Excel, Word, PowerPoint, and Outlook
• Proactive, solution-oriented, and committed to continuous improvement

Qualifications

Must Haves

• 3+ years of project, campaign, or account management experience; telecommunications experience required
• Proven ability to manage client relationships and communicate effectively with stakeholders at all levels
• Strong organizational, time management, and project management skills with the ability to manage multiple priorities and deadlines
• Demonstrated ability to deliver projects aligned with scope, timelines, and business objectives
• Proficiency in Salesforce, CRM/data dashboards, and project management tools such as ClickUp
• Strong proficiency in Microsoft Office, including Excel, Word, PowerPoint, and Outlook
• Proactive, solution-oriented, and committed to continuous improvement

Benefits

• Remote / Work from Home (U.S. Only)
• Vacation
• Sick leave
• Paid holidays
• Medical (with an HSA plan option)
• Dental
• Vision
• Company paid Basic Life insurance
• Opportunity to enroll in Voluntary Life plans
• Employee Assistance Program
• 401K with employer match
• Employee referral program
• Home office stipend
• Opportunities for team building, growth, and development
• On-demand access to an LMS with a variety of courses to further their professional and personal development