Account Manager - Remote

Summary

LINQ is seeking an Account Manager to lead client relationships and ensure the retention, growth, profitability, and satisfaction of high-profile accounts. The role provides white-glove customer service, manages account health and client needs, and collaborates across departments to drive strong account performance.

Responsibilities

• Serve as the primary contact point for a portfolio of clients, ensuring that clients’ requests and inquiries are addressed in a timely and effective manner
• Negotiate agreements with clients to maximize value for LINQ
• Review client’s monthly invoices for accuracy
• Develop strong professional relationships with clients, stakeholders, leadership and team
• Monitor client account health on a regular and consistent basis
• Collaborate with multiple departments to ensure clients’ needs and expectations are met and exceeded
• Run ad-hoc reports per client requests
• Educate clients about new services and features
• Drive strong KPI performance by documenting interactions, achieving a successful NPS score, and ensuring high retention rates
• Assist the Account Success Manager with onboarding tasks
• Other duties as assigned

Skills

• • Bachelor's degree in Business Management preferred or equivalent experience
• • 1 year of experience in a client service, account management or related position
• • Professional individual with ability to perform independently as well as part of a team
• • Willingness to learn new systems and applications
• • Must have excellent communication skills both written and verbal
• • Strong negotiation skills - able to develop solutions to meet both the need of the client and LINQ
• • Able to proactively identify areas of improvement and act appropriately with a sense of urgency
• • Ability to multi-task, work with multiple team members and manage deadlines
• • High quality organizational skills; strong attention to detail
• • Familiarity with CRM or Salesforce
• • Reliable and self-accountable in performing job-related tasks, finishing assigned projects and meeting deadlines
• • You have an entrepreneurial spirit and the ability to take initiative
• • A robust internet connection is required for team and client calls
• • Ability to travel up to 20% for conferences, client meetings and events

Qualifications

Must Haves

• • Bachelor's degree in Business Management preferred or equivalent experience
• • 1 year of experience in a client service, account management or related position
• • Professional individual with ability to perform independently as well as part of a team
• • Willingness to learn new systems and applications
• • Must have excellent communication skills both written and verbal
• • Strong negotiation skills - able to develop solutions to meet both the need of the client and LINQ
• • Able to proactively identify areas of improvement and act appropriately with a sense of urgency
• • Ability to multi-task, work with multiple team members and manage deadlines
• • High quality organizational skills; strong attention to detail
• • Familiarity with CRM or Salesforce
• • Reliable and self-accountable in performing job-related tasks, finishing assigned projects and meeting deadlines
• • You have an entrepreneurial spirit and the ability to take initiative
• • A robust internet connection is required for team and client calls
• • Ability to travel up to 20% for conferences, client meetings and events

Nice to Haves

Benefits

• Pittsburgh-Hybrid Remote (Employees in the Pittsburgh area are required to work at least three days each week in person with two remote days)
• Fully Remote-For experienced, well qualified candidates outside the Pittsburgh area.
• In addition to base pay, following onboarding period, position is eligible for an incentive plan paid at company discretion.