Admissions Coordinator

Summary

Charlie Health is a rapidly growing behavioral healthcare company focused on connecting people to life-saving mental health treatment through personalized virtual care. The Admissions Coordinator will facilitate a high volume of inbound and outbound calls, build trust with prospective clients and referral sources, maintain client records in Salesforce, and help drive clients into Charlie Health’s program while meeting admission KPIs.

Responsibilities

• Facilitate a high volume of inbound and outbound calls from prospective clients, families and referral sources each day in a compassionate, inclusive, and professional manner
• Build deep trust and rapport with prospective clients, families and referral sources to gather demographics, presenting problems and treatment histories
• Clearly communicate financial policies, payment options, and potential financial assistance programs
• Maintain meticulous client records via Salesforce, including treatment consents and insurance information
• Coordinate with internal teams to ensure KPIs such as time-to-admission and client satisfaction are met
• Ensure consistent and timely coordination/communication with all prospective clients, families, and referral sources to advance clients into Charlie Health’s program
• Maintain a comprehensive understanding of Charlie Health's services, mission and vision and be able to pitch Charlie Health’s innovative and individualized clinical model to clients and families

Skills

• * Bachelor's Degree
• * 1-5 years of sales experience
• * Proven track record of exceeding performance targets, particularly in sales or client admissions roles
• * Experience with Salesforce
• * Ability to work on a shift based schedule as listed in the application questions
• * Strong proficiency in multitasking and operating in a high-paced environment
• * Proficiency in Microsoft Office and Google Suite
• Experience in healthcare admissions is a plus
• * Familiarity with HIPAA policies is a plus
• * Experience working with adolescents and young adults in a mental health context a plus

Qualifications

Must Haves

• * Bachelor's Degree
• * 1-5 years of sales experience
• * Proven track record of exceeding performance targets, particularly in sales or client admissions roles
• * Experience with Salesforce
• * Ability to work on a shift based schedule as listed in the application questions
• * Strong proficiency in multitasking and operating in a high-paced environment
• * Proficiency in Microsoft Office and Google Suite

Nice to Haves

• experience in healthcare admissions is a plus
• * Familiarity with HIPAA policies is a plus
• * Experience working with adolescents and young adults in a mental health context a plus

Benefits

• Comprehensive benefits to all full-time employees
• Target performance-based bonus
• Florida requires a fingerprint based background check, with more information found here. Please note that the cost for this background check will be paid for in full by Charlie Health.