Admissions Assistant

Summary

Highland Hills Post Acute is a skilled nursing facility seeking an Admissions Assistant to support a smooth and welcoming transition for new residents and their families. The role assists with admissions coordination, documentation, insurance processes, facility tours, referrals, and collaboration with interdisciplinary teams.

Responsibilities

• Serve as the first point of contact for prospective residents, families, hospitals, and referral sources
• Coordinate and schedule resident admissions, including pre-admission assessments and documentation
• Maintain accurate and up-to-date records in accordance with federal, state, and facility regulations
• Assist with insurance verifications, authorizations, and financial eligibility processes
• Provide facility tours and information to prospective residents and their families
• Collaborate with nursing, social services, and administrative staff to ensure a seamless admission experience
• Prepare and distribute admission packets and required documentation
• Follow up with hospitals, physicians, and case managers to ensure timely and complete transfer of information
• Support marketing and outreach efforts as needed

Skills

• Prior experience in admissions, healthcare, or long-term care setting strongly preferred
• Knowledge of Medicare, Medicaid, and insurance verification processes
• Excellent communication, interpersonal, and customer service skills
• Strong organizational skills and attention to detail
• Proficiency in Microsoft Office and electronic health record (EHR) systems
• Ability to handle sensitive information with confidentiality and professionalism
• Frequent sitting, standing, and walking
• Occasional lifting up to 25 lbs
• Regular use of computer and phone
• Ability to focus in a busy environment
• Clear communication and attention to detail required

Qualifications

Must Haves

• Prior experience in admissions, healthcare, or long-term care setting strongly preferred
• Knowledge of Medicare, Medicaid, and insurance verification processes
• Excellent communication, interpersonal, and customer service skills
• Strong organizational skills and attention to detail
• Proficiency in Microsoft Office and electronic health record (EHR) systems
• Ability to handle sensitive information with confidentiality and professionalism
• Frequent sitting, standing, and walking
• Occasional lifting up to 25 lbs
• Regular use of computer and phone
• Ability to focus in a busy environment
• Clear communication and attention to detail required