Membership Coordinator

Summary

Chestnut Carbon develops nature-based carbon removal solutions through U.S.-based forest carbon projects. The Membership Coordinator will support landowner members from enrollment through ongoing participation by managing communications, agreements, CRM records, reporting, payments, and coordination with internal teams.

Responsibilities

• Guide members from signed agreement through ongoing participation, coordinating onboarding with Finance, Legal, and Natural Resources
• Manage member lifecycle events: annual surveys, ownership changes, land transfers, easement reviews, amendments, and terminations
• Maintain accurate member records and documentation in Salesforce and SharePoint
• Serve as the day-to-day contact for routine member questions, escalating complex matters to the Membership Manager
• Send scheduled communications, reminders, program updates, and surveys, and track participation and follow-up
• Prepare amendment packages from approved templates and route them for review and signature
• Review documentation for completeness and record amended terms in the CRM and designated repositories
• Support deed, entity document, easement, and payee-change reviews, escalating compliance questions as needed
• Run standard CRM and payment reports, audit data, and correct discrepancies
• Prepare payment calculations and requests, track approvals and status, and record issuance in the CRM
• Partner with Finance on payment processing, reconciliation, and routine member payment questions
• Coordinate with Forestry, GIS, Product, Lease/Due Diligence, MRV, and Legal on member requests and audits, and document standard operating procedures

Skills

• • Bachelor's degree or equivalent experience
• • Previous experience of 3+ years in account management, customer support, or membership administration
• • Experience with a CRM platform such as Salesforce or HubSpot; Ironclad, email marketing automation, or payment operations a plus
• • Strong communication skills, including both oral and written
• • Strong organizational and planning skills, as well as a high-level attention to detail
• • Strong time-management and self-management skills and can take direction and work independently to reach identified goals on a set timeline
• • Can maintain a high level of professionalism and discretion in dealing with highly sensitive project deliverables
• • Experience with MS Office; and familiarity with spreadsheets and SharePoint
• • Have a commitment to solving the environmental challenges of our time
• • Willingness to travel domestically (limited)
• • Able to work effectively with remote team members throughout the U.S
• • Sitting: Must be able to sit for extended periods of time
• • Standing and Walking: Occasionally required to stand and walk
• • Manual Dexterity: Frequent use of hands to handle, control, or feel objects, tools, or controls
• • Repetitive Movements: Ability to perform repetitive movements, such as typing and using a mouse
• • Visual Acuity: Close visual acuity required for viewing a computer screen and reading documents
• • Communication: Ability to understand and communicate clearly with others
• • Lifting: Occasionally required to lift and carry objects weighing up to 20 pounds
• • Bending and Stooping: Occasionally required to bend, stoop, and reach
• • Experience administering agreements, including reviewing contracts, drafting amendments, and maintaining compliance records (preferred)

Qualifications

Must Haves

• • Bachelor's degree or equivalent experience
• • Previous experience of 3+ years in account management, customer support, or membership administration
• • Experience with a CRM platform such as Salesforce or HubSpot; Ironclad, email marketing automation, or payment operations a plus
• • Strong communication skills, including both oral and written
• • Strong organizational and planning skills, as well as a high-level attention to detail
• • Strong time-management and self-management skills and can take direction and work independently to reach identified goals on a set timeline
• • Can maintain a high level of professionalism and discretion in dealing with highly sensitive project deliverables
• • Experience with MS Office; and familiarity with spreadsheets and SharePoint
• • Have a commitment to solving the environmental challenges of our time
• • Willingness to travel domestically (limited)
• • Able to work effectively with remote team members throughout the U.S
• • Sitting: Must be able to sit for extended periods of time
• • Standing and Walking: Occasionally required to stand and walk
• • Manual Dexterity: Frequent use of hands to handle, control, or feel objects, tools, or controls
• • Repetitive Movements: Ability to perform repetitive movements, such as typing and using a mouse
• • Visual Acuity: Close visual acuity required for viewing a computer screen and reading documents
• • Communication: Ability to understand and communicate clearly with others
• • Lifting: Occasionally required to lift and carry objects weighing up to 20 pounds
• • Bending and Stooping: Occasionally required to bend, stoop, and reach

Nice to Haves

• • Experience administering agreements, including reviewing contracts, drafting amendments, and maintaining compliance records (preferred)

Benefits

• All employees are eligible to participate in health, insurance, and 401K plan benefits on their first day of employment.
• Chestnut Carbon pays 90% of the cost of the employees’ health insurance.
• Chestnut Carbon pays 100% of the cost of dental/vision insurance.
• During each fiscal year of employment, employees will be eligible to earn a discretionary annual incentive bonus, based on company and individual performance targets.