AI Solutions Consultant

Summary

ChurnZero is an AI-powered platform and partner for customer growth that helps customer teams deliver recurring revenue and customer value at scale. The AI Solutions Consultant advises customers on solving business challenges through ChurnZero’s AI products and broader portfolio, leading discovery, solution demonstrations, proposals, and qualified opportunity handoffs to Customer Success Managers.

Responsibilities

• Partner with Marketing and CSMs to surface high-potential accounts and turn interest into qualified opportunities
• Lead consultative discovery that uncovers and quantifies each customer's pain, priorities, and desired outcomes
• Match the right solution across our portfolio — AI, Professional Services, and Reseller — and run demos that tie capability directly to the customer's pain
• Build and present tailored proposals that turn that fit into a compelling, ROI-backed business case
• Package fully qualified, well-documented opportunities for the CSM to close, with a seamless handoff for the customer
• Channel frontline customer and market insight back to Marketing and Product to sharpen our go-to-market

Skills

• 3+ years in a consultative, customer-facing commercial role — customer success or solutions engineering
• Experience with CSPs (strong preference for ChurnZero) and CRMs (Salesforce, Hubspot, etc)
• Trained in or fluent with the Sandler sales methodology (or a comparable)
• Strong discovery skills and a confident, engaging product demo style
• Proven track record of delivering on growth objectives
• Able to speak credibly about AI and translate capability into business value; at ease across a multi-product portfolio
• A track record of generating and qualifying pipeline across multiple channels and segments
• Excellent communicator with both technical and executive audiences
• Genuinely curious — you lead with questions, not pitches
• A diagnostic listener who finds the real problem beneath the stated one
• Collaborative team-focused; you thrive in a shared success model
• Self-directed and proactive about creating your own pipeline
• Adaptable — you flex naturally across segments, products, and personas
• Motivated by customer outcomes and by growth in equal measure
• Remote, US-based
• Experience with CSPs (strong preference for ChurnZero) and CRMs (Salesforce, Hubspot, etc)

Qualifications

Must Haves

• 3+ years in a consultative, customer-facing commercial role — customer success or solutions engineering
• Experience with CSPs (strong preference for ChurnZero) and CRMs (Salesforce, Hubspot, etc)
• Trained in or fluent with the Sandler sales methodology (or a comparable)
• Strong discovery skills and a confident, engaging product demo style
• Proven track record of delivering on growth objectives
• Able to speak credibly about AI and translate capability into business value; at ease across a multi-product portfolio
• A track record of generating and qualifying pipeline across multiple channels and segments
• Excellent communicator with both technical and executive audiences
• Genuinely curious — you lead with questions, not pitches
• A diagnostic listener who finds the real problem beneath the stated one
• Collaborative team-focused; you thrive in a shared success model
• Self-directed and proactive about creating your own pipeline
• Adaptable — you flex naturally across segments, products, and personas
• Motivated by customer outcomes and by growth in equal measure
• Remote, US-based

Nice to Haves

• Experience with CSPs (strong preference for ChurnZero) and CRMs (Salesforce, Hubspot, etc)

Benefits

• Remote, US-based
• Remote-first company