Automation Developer

Summary

CI Azumano is a full-service travel management company supporting business, government, and personal travelers with travel management, technology, and business intelligence solutions. The Automation Developer designs, develops, and maintains travel software and workflows, identifies automation opportunities, supports customers with technical issues, and coordinates with internal teams and vendors to improve efficiency.

Responsibilities

• Be aware of and comply with all corporate policies
• Provide backup assistance for other staff within the department
• Maintain exceptional project/time management, prioritization, and organizational skills to ensure customer satisfaction
• Maintain effective working relationships with all departments and vendors to ensure customer projects and program implementations are completed in a timely and professional manner
• Maintain working knowledge of travel technology products, including product upgrades and new products; determine impact and communicate updates to internal and external parties, as applicable
• Maintain accurate, high-quality, and timely documentation for all travel technology-related processes and procedures
• Participate in weekly team meetings to provide support to the team as required
• Coordinate with other CI Azumano departments and third-party vendors on new tools and processes that reduce repetitive tasks and increase efficiency while maintaining customer satisfaction and company profitability
• Prepare and deliver regular progress reports to leadership, including current workload, project status updates, current or potential barriers to success, and recommended solutions
• Provide regular feedback to leadership regarding customer relationships, escalating any unresolved client issues as necessary to ensure timely resolution
• Assume additional responsibilities as directed by management
• Receive internal and external client inquiries primarily via email or Zendesk regarding product functionality or issues; research with the client to fully diagnose the issue, develop creative solutions, and respond within established timelines
• When appropriate, provide consultative guidance to internal and external customers toward resolution of their service issues
• Collaborate with internal and external subject matter experts as necessary to resolve customer issues
• Logically diagnose and resolve intermediate to advanced issues or determine the resources required for resolution
• Consult with internal customers to understand specific needs, develop technical requirements, and recommend best practices and alternative solutions as needed
• Analyze business processes to identify automation opportunities and design custom end-to-end technical workflows
• Connect processes across enterprise applications, databases, and APIs where appropriate
• Perform system maintenance duties and ensure applications remain current with vendor releases, patches, and other requirements
• Ensure all application changes and upgrades follow a standard process, while keeping exceptions to a minimum. When necessary, coordinate with other departments to confirm needs are met
• Document automation design for governance and audit purposes
• Work directly with third-party vendors to manage projects when necessary

Skills

• Two or more years of experience in the travel industry
• Expertise in at least one Global Distribution System (GDS)
• Proficiency in programming languages such as Python, JavaScript, or C#
• Solid understanding of JSON, XML, web services, and SQL databases
• Strong attention to detail
• Strong analytical mindset
• Ability to work under pressure, manage ambiguity, and handle multiple priorities
• The role requires prolonged periods of sitting and working at a computer, with frequent use of a keyboard, mouse, and multiple software applications

Qualifications

Must Haves

• Two or more years of experience in the travel industry
• Expertise in at least one Global Distribution System (GDS)
• Proficiency in programming languages such as Python, JavaScript, or C#
• Solid understanding of JSON, XML, web services, and SQL databases
• Strong attention to detail
• Strong analytical mindset
• Ability to work under pressure, manage ambiguity, and handle multiple priorities
• The role requires prolonged periods of sitting and working at a computer, with frequent use of a keyboard, mouse, and multiple software applications

Benefits

• Flexible work-life balance
• Professional development opportunities
• Performance and recognition programs
• Medical, dental, vision, life, and disability benefits
• Voluntary critical illness, hospital, and accident benefits
• Health savings and flexible spending accounts
• Retirement 401K plan
• Full-time employees working at least 30 hours a week on a regular basis are eligible to participate in our benefits and paid leave programs
• Remote work arrangement