FCM - Junior Automation Analyst - Chicago, IL

Summary

Flight Centre Travel Group is a leading travel management company specializing in corporate travel. The Junior Automation Analyst role involves working on automation solutions, collaborating with various teams to enhance workflows and efficiency in the travel industry.

Responsibilities

• Gather detailed information on new development requests and reported issues, triaging to appropriate teams
• Review and resolve internal automation platform issues via ticketing systems
• Apply prioritization frameworks to ensure critical requests are addressed efficiently
• Maintain clear communication between stakeholders and developers throughout issue resolution
• Update and maintain technical documentation based on support activity
• Perform accurate list and database updates with strong attention to detail
• Stay current on automation tools and evolving travel technology capabilities
• Ensure service agreements are upheld to drive client satisfaction and retention
• Test code in development and staging environments prior to operational handoff
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive
• Other duties and tasks as assigned
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive

Skills

• Ability and willingness to learn new automation systems
• Experience implementing and supporting SAP Compleat automation platform
• Strong knowledge of automation workflows (pre QC, QC, pre-ticket, auto-ticket, post-ticket)
• Experience with Sabre GDS (queues and PNR history)
• Familiarity with OBTs such as Concur, DEEM, or Cytric
• Experience working with Salesforce
• Strong client interaction and technical communication skills
• Minimum 2 years in a customer service role
• Basic understanding of Web Services, XML, and SQL databases
• Strong written, verbal, and technical documentation skills
• Knowledge of Azure DevOps and SCRUM methodologies
• Experience with travel technology automation platforms
• Amadeus GDS experience
• Familiarity with Concur RRF (Routine Request Form)

Qualifications

Must Haves

• Ability and willingness to learn new automation systems
• Experience implementing and supporting SAP Compleat automation platform
• Strong knowledge of automation workflows (pre QC, QC, pre-ticket, auto-ticket, post-ticket)
• Experience with Sabre GDS (queues and PNR history)
• Familiarity with OBTs such as Concur, DEEM, or Cytric
• Experience working with Salesforce
• Strong client interaction and technical communication skills
• Minimum 2 years in a customer service role
• Basic understanding of Web Services, XML, and SQL databases
• Strong written, verbal, and technical documentation skills

Nice to Haves

• Knowledge of Azure DevOps and SCRUM methodologies
• Experience with travel technology automation platforms
• Amadeus GDS experience
• Familiarity with Concur RRF (Routine Request Form)

Benefits

• Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
• Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
• Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
• Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
• Personal connections: We are a big business founded on personal relationships.
• Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols.
• A career, not a job: We offer genuine opportunities for people to grow and evolve
• We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
• Giving Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program, LEED® Gold-certified office spaces, and 1 paid Volunteer Day per calendar year.
• Paid Time Off: A comprehensive time off package, including up to 15 vacation days (prorated upon hire and increasing to 20 days after 2 years of employment), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 8 recognized holidays annually.
• Travel perks/discounts
• Health & Wellness Programs and Employee Financial Wellness Services
• National/International Award Nights and Conferences
• Health benefits including, medical, dental, vision, gender affirming care, and fertility care
• Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability
• Flexible Spending Accounts
• Employee Assistance Program
• 401k program with partial match
• Tuition Reimbursement Program
• Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
• Global career opportunities in a network of brands and businesses
• Vacation, Personal, and Sick time accrual rates will vary based on full-time or part-time employee status. Recognized Holidays are either paid time off or, if required to work due to job requirements, holiday pay rate, and may vary depending on state.