Travel Automation Analyst

Summary

BCD Travel helps companies travel smart through digital experiences and corporate travel solutions. The Travel Automation Analyst supports low-complexity help desk requests, provides basic troubleshooting and requirements gathering, and assists with quality control and travel automation implementation projects.

Responsibilities

• Provide a proactive and consultative approach to programming basic entry level solutions
• Learn, understand, and adhere to department guidelines and procedures consistently
• Provide basic troubleshooting for key information related to client concerns, programming errors, and escalations
• Focus on basic routine requirements gathering and routine writing
• QC Web updates per help desk requests
• Provide an on-going resource for OBT and QCE implementation projects
• Submit requests to detach and/or attach global standard optional or custom routines
• QC Web account creation for project implementations

Skills

• Prior experience in the travel industry, should include MidOffice Applications knowledge as part of an organized technology team
• Strong hands-on knowledge of all aspects of the travel reservation process
• Ability to work on multiple projects concurrently
• Excellent organization and time management skills
• Proven customer service skills
• Good knowledge in Microsoft Office products
• Strong verbal and written communication skills in English
• Working knowledge of Sabre and Amadeus GDS systems is a plus

Qualifications

Must Haves

• Prior experience in the travel industry, should include MidOffice Applications knowledge as part of an organized technology team
• Strong hands-on knowledge of all aspects of the travel reservation process
• Ability to work on multiple projects concurrently
• Excellent organization and time management skills
• Proven customer service skills
• Good knowledge in Microsoft Office products
• Strong verbal and written communication skills in English

Nice to Haves

• Working knowledge of Sabre and Amadeus GDS systems is a plus

Benefits

• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Generous vacation days so you can rest and recharge
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated