Senior Manager, Deployment Scale

Summary

Circana is a company committed to diversity, equity, and inclusion, and they are seeking a Senior Manager, Deployment Scale. This role focuses on ensuring successful global client deployment and adoption of the Liquid AI Solutions suite through project management, process optimization, and cross-functional coordination.

Responsibilities

• Develop, maintain, and continuously improve global tooling, processes, and playbooks supporting client configuration and client success
• Identify opportunities to streamline deployment workflows and improve client adoption outcomes
• Manage and triage ongoing global client feedback across the full Liquid AI Solutions suite
• Analyze trends in client experience to proactively surface risks, themes, and improvement opportunities
• Maintain a centralized and prioritized backlog of VOC items, including enhancements, bugs, and recurring issues
• Monitor, triage, and coordinate resolution of cross-client recurring and complex issues
• Document findings and incorporate learnings into scalable tools, processes, and playbooks
• Ensure visibility and tracking of issues through appropriate systems and workflows
• Act as a liaison between Technical, Client Configuration, Client Success, Engagement, and Support teams globally
• Facilitate alignment on priorities, timelines, and solutions for client-impacting items
• Coordinate testing efforts and validation prior to production releases
• Manage and track workstreams through JIRA, ensuring accurate prioritization and progress tracking
• Support release readiness activities, including testing coordination and stakeholder communication
• Deliver training to global Client Configuration and Client Success teams on Liquid AI Solutions, deployment playbooks, and issue resolution practices
• Ensure teams are equipped to handle complex scenarios and evolving product capabilities

Skills

• 3–6 years of experience in client deployment, client success operations, product operations, or similar roles
• Strong project management skills, with experience using tools such as JIRA
• Demonstrated ability to manage and prioritize multiple workstreams and stakeholders
• Analytical mindset with the ability to interpret client feedback and translate it into actionable improvements
• Excellent communication and collaboration skills across technical and non-technical audiences
• Process-oriented with a focus on scalability and continuous improvement
• Familiarity with client deployment processes, lifecycle management, and support models
• Experience with issue tracking, testing coordination, and release management practices
• Comfort working with tooling, documentation, and playbook development
• Ability to operate independently as an individual contributor in a fast-paced, global environment
• Strong attention to detail and commitment to delivering high-quality client outcomes
• Experience working in a global, cross-functional environment supporting SaaS or technology solutions

Qualifications

Must Haves

• 3–6 years of experience in client deployment, client success operations, product operations, or similar roles
• Strong project management skills, with experience using tools such as JIRA
• Demonstrated ability to manage and prioritize multiple workstreams and stakeholders
• Analytical mindset with the ability to interpret client feedback and translate it into actionable improvements
• Excellent communication and collaboration skills across technical and non-technical audiences
• Process-oriented with a focus on scalability and continuous improvement
• Familiarity with client deployment processes, lifecycle management, and support models
• Experience with issue tracking, testing coordination, and release management practices
• Comfort working with tooling, documentation, and playbook development
• Ability to operate independently as an individual contributor in a fast-paced, global environment
• Strong attention to detail and commitment to delivering high-quality client outcomes

Nice to Haves

• Experience working in a global, cross-functional environment supporting SaaS or technology solutions

Benefits

• Eligible employees: paid time off
• Eligible employees: medical/dental/vision insurance
• Eligible employees: 401(k)
• This job is also eligible for bonus pay.