Technology Engineer - (1042) – Systems Specialty - Citywide (C00093)

Summary

The City and County of San Francisco is a vibrant urban center committed to enhancing the quality of life for its diverse population. They are seeking a Technology Engineer to analyze, plan, design, implement, maintain, troubleshoot, and enhance technology systems and platforms within the city. This role involves providing operational support for software systems and infrastructure, ensuring optimal performance and reliability.

Responsibilities

• Provides day-to-day operational support for software systems, services, and supporting infrastructure, including cloud-based and on-premises environments
• Builds, patches, tests (check for compatibility issues, conducts QA) and deploys systems and platforms across cloud-based, on-premises, and hybrid environments meeting clients’ needs and specifications
• Plans and implements changes to software systems and infrastructure with the goal of enhancing performance, including through automated deployment and provisioning practices
• Performs data backup, data migration and disaster recovery operations
• Performs software and operating system upgrades and track system licensing
• Configures security settings or access permissions for groups and individuals
• Provides technical support (help desk) to users by troubleshooting problems related to software platform and application performance
• Documents procedures and troubleshooting procedures related to software systems, platforms, and services
• Configures, monitors and maintains software

Skills

• An associate degree in computer science, computer engineering, information systems, or a closely-related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in one of the fields above or a closely-related field]
• One (1) year of experience analyzing, installing, configuring, enhancing, and/or maintaining the components of a system or platform
• One year of additional experience as described above may be substituted for the required degree
• Completion of the 1010 Information Systems Trainee Program may be substituted for the required degree
• Candidates for employment with the San Francisco Airport Commission are required to provide a complete employment history for the past ten (10) years and an explanation of all gaps in employment during that period
• Candidates will be required to undergo a criminal history check, including FBI fingerprints, in order to determine eligibility for security clearance and may be required to undergo drug/alcohol screening
• Positions with the San Francisco Port Commission require that incumbents are able to obtain a Transportation Worker Identification Credential (TWIC) certificate as a condition of employment
• Candidates must be insurable under the Port's automobile liability insurance policy. Insurability must be maintained throughout employment

Qualifications

Must Haves

• An associate degree in computer science, computer engineering, information systems, or a closely-related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in one of the fields above or a closely-related field]
• One (1) year of experience analyzing, installing, configuring, enhancing, and/or maintaining the components of a system or platform
• One year of additional experience as described above may be substituted for the required degree
• Completion of the 1010 Information Systems Trainee Program may be substituted for the required degree
• Candidates for employment with the San Francisco Airport Commission are required to provide a complete employment history for the past ten (10) years and an explanation of all gaps in employment during that period
• Candidates will be required to undergo a criminal history check, including FBI fingerprints, in order to determine eligibility for security clearance and may be required to undergo drug/alcohol screening
• Positions with the San Francisco Port Commission require that incumbents are able to obtain a Transportation Worker Identification Credential (TWIC) certificate as a condition of employment
• Candidates must be insurable under the Port's automobile liability insurance policy. Insurability must be maintained throughout employment