C
City of Durham
Posted 69 days agoVerified live 1d ago
Communications, Digital Accessibility & Multimedia Intern
Brief overview
Durham, NCHybrid
UndergradOr in progress
$21–$23/hrStated range
WCAG 2.1 Level AA accessibilityCaptioning softwareContent management systemsCanva ProAdobe ExpressAdobe Creative SuiteDigital content developmentSocial media content supportMultimedia productionAnalytics reportingVideo equipment operationPhoto and video editing
Job description
Summary
City of Durham is seeking a Communications, Digital Accessibility & Multimedia Intern to support their Communications team. The intern will assist with website accessibility, digital content development, social media content support, multimedia production, and analytics reporting.
Responsibilities
- Assist with accessibility audits of high-traffic web pages to help achieve WCAG 2.1 Level AA compliance
- Support departments in identifying areas for improved clarity, accessibility, and prioritization during webpage updates
- Provide support to ~160 decentralized content editors across 25 departments
- Help with quarterly accessibility checks, documentation, and large department webpage audits
- Support implementation of the City’s existing communications strategy through content that builds trust, tells authentic stories, and educates the public on Strategic Plan priorities
- Brainstorm evergreen content ideas (ex: day-in-the-life features, “services you didn’t know about”)
- Assist the Senior Public Information & Communications Analyst dedicated to social media by gathering content, editing photos/videos/graphics, and preparing draft posts for review
- Support Citywide and departmental editorial calendars
- Pitch ideas for short multimedia video segments that align with the communications strategy
- Help collect, organize, and maintain digital assets (photos, videos, graphics) for a Citywide content library
- Help organize shared documentation, templates, and brand-aligned materials
- Assist with post-meeting closed captioning for City Council, Work Session, and Planning Commission meetings using captioning software
- Review and correct automated captions to ensure accuracy and accessibility
- Support video production activities as assigned, including helping on video shoots, setting up equipment, capturing basic b-roll footage, and assisting with presentations during live-meeting productions
- Assist with gathering updates from departments and verifying accuracy for the road closure/work map
- Help prepare and distribute Early City Work Alerts
- Support exploration of adding facility reports or expanding alerting options
Skills
- Current undergraduate or graduate student in communications, public relations, journalism, digital media, accessibility, information science, or a related field
- Strong writing, editing, and storytelling abilities
- Interest in social media strategy, accessibility, multimedia, and public sector communications
- Comfort with or interest in learning captioning tools, CMS platforms, analytics dashboards, and video equipment
- Strong organizational skills and attention to detail
- Ability to work independently while collaborating across a dynamic team
- Familiarity with basic editing tools (Canva Pro, Adobe Express, Adobe Creative Suite) is a plus
Qualifications
Must Haves
- Current undergraduate or graduate student in communications, public relations, journalism, digital media, accessibility, information science, or a related field
- Strong writing, editing, and storytelling abilities
- Interest in social media strategy, accessibility, multimedia, and public sector communications
- Comfort with or interest in learning captioning tools, CMS platforms, analytics dashboards, and video equipment
- Strong organizational skills and attention to detail
- Ability to work independently while collaborating across a dynamic team
Nice to Haves
- Familiarity with basic editing tools (Canva Pro, Adobe Express, Adobe Creative Suite) is a plus
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