Communications, Digital Accessibility & Multimedia Intern

Summary

The North Carolina Department of Agriculture and Consumer Services is seeking a Communications, Digital Accessibility & Multimedia Intern to support their Communications team. The role involves assisting with website accessibility, digital content development, social media content support, multimedia production, and analytics reporting.

Responsibilities

• Assist with accessibility audits of high-traffic web pages to help achieve WCAG 2.1 Level AA compliance
• Support departments in identifying areas for improved clarity, accessibility, and prioritization during webpage updates
• Provide support to ~160 decentralized content editors across 25 departments
• Help with quarterly accessibility checks, documentation, and large department webpage audits
• Support implementation of the City’s existing communications strategy through content that builds trust, tells authentic stories, and educates the public on Strategic Plan priorities
• Brainstorm evergreen content ideas (ex: day-in-the-life features, “services you didn’t know about”)
• Assist the Senior Public Information & Communications Analyst dedicated to social media by gathering content, editing photos/videos/graphics, and preparing draft posts for review
• Support Citywide and departmental editorial calendars
• Pitch ideas for short multimedia video segments that align with the communications strategy
• Help collect, organize, and maintain digital assets (photos, videos, graphics) for a Citywide content library
• Help organize shared documentation, templates, and brand-aligned materials
• Assist with post-meeting closed captioning for City Council, Work Session, and Planning Commission meetings using captioning software
• Review and correct automated captions to ensure accuracy and accessibility
• Support video production activities as assigned, including helping on video shoots, setting up equipment, capturing basic b-roll footage, and assisting with presentations during live-meeting productions
• Assist with gathering updates from departments and verifying accuracy for the road closure/work map
• Help prepare and distribute Early City Work Alerts
• Support exploration of adding facility reports or expanding alerting options

Skills

• Current undergraduate or graduate student in communications, public relations, journalism, digital media, accessibility, information science, or a related field
• Strong writing, editing, and storytelling abilities
• Interest in social media strategy, accessibility, multimedia, and public sector communications
• Comfort with or interest in learning captioning tools, CMS platforms, analytics dashboards, and video equipment
• Strong organizational skills and attention to detail
• Ability to work independently while collaborating across a dynamic team
• Familiarity with basic editing tools (Canva Pro, Adobe Express, Adobe Creative Suite) is a plus

Qualifications

Must Haves

• Current undergraduate or graduate student in communications, public relations, journalism, digital media, accessibility, information science, or a related field
• Strong writing, editing, and storytelling abilities
• Interest in social media strategy, accessibility, multimedia, and public sector communications
• Comfort with or interest in learning captioning tools, CMS platforms, analytics dashboards, and video equipment
• Strong organizational skills and attention to detail
• Ability to work independently while collaborating across a dynamic team

Nice to Haves

• Familiarity with basic editing tools (Canva Pro, Adobe Express, Adobe Creative Suite) is a plus