AR Specialist

Summary

Clark National Accounts is an exclusive marketplace providing custom business solutions and streamlined distribution for modern multi-unit operators. The AR Specialist will manage accounts receivable activities, resolve payment issues, reduce aging balances, and maintain customer relationships while supporting process improvements and AI-powered modernization initiatives.

Responsibilities

• Manage collection tasks for overdue invoices, employing independent judgment for optimal actions
• Establish and update customer records
• Reconcile customer accounts to ensure accurate payment application and billing
• Suggest required modifications to customer accounts
• Partner with divisional leaders to coordinate collection procedures, address billing concerns, and drive process enhancement initiatives
• Provide timely and professional responses to customer inquiries
• Maintain and distribute reporting tools for management, offering insights into collection progress and activities
• Negotiate and formalize payment plans with customers as necessary
• Advocate, initiate, and respond to legal measures for accounts as required, including cases involving bankruptcy
• Collaborate with various team members on various transactional matters
• Support additional tasks and assignments as delegated

Skills

• • Requires the ability to communicate effectively using speech, vision, and hearing
• • Requires the regular use of hands for simple grasping and fine manipulations
• • Requires occasional bending, squatting, crawling, climbing, and reaching
• • Requires the ability to occasionally lift, carry, push, or pull medium weights, up to 50lbs
• • Access to a reliable and secure high-speed internet connection
• • Access to a home router and modem
• • A dedicated home office space that is noise- and distraction-free. The space should have strong wireless connection or a wired Ethernet connection (wired connection is preferred, if possible)
• • A valid, physical address (apartment, suite, etc.). PO Boxes are not supported, as a physical address is required for you to receive your computer equipment
• • The desire and ability to work and communicate with other team members via chat, webcam, etc
• • Legal residents of one of the following states: (AK, AL, AR, AZ, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, or WY). H-1B Visa Sponsorship Not Available, W2 only
• • We are seeking candidates with hands-on experience managing customer portfolios, collecting outstanding balances, resolving payment disputes, and building strong customer relationships
• • Strong analytical skills with a proactive, solutions-oriented problem-solving approach
• • Excellent organizational and communication skills, both verbal and written
• • Customer-focused mindset with a demonstrated commitment to delivering high-quality service
• • Proven ability to manage multiple tasks and meet deadlines in a fast-paced environment
• • Ability to effectively prioritize and multitask while maintaining attention to detail
• • Proficiency in Microsoft Office required, with a strong emphasis on Excel (Outlook, Word, Excel, and PowerPoint)
• This role does not require a degree. We value relevant skills and experience and alignment with our core values above all else
• • Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to perform day-to-day tasks
• • 1-3 years of accounts receivable, collections, credit, cash application, or related finance experience is preferred
• • Experience supporting change management initiatives, AR transformation efforts, process improvement projects, and the adoption of new tools and technologies, including automation and AI-driven solutions, is highly desirable
• • Experience with Excel functions such as VLOOKUPs and Pivot Tables, and exposure to Power BI, is highly beneficial

Qualifications

Must Haves

• • Requires the ability to communicate effectively using speech, vision, and hearing
• • Requires the regular use of hands for simple grasping and fine manipulations
• • Requires occasional bending, squatting, crawling, climbing, and reaching
• • Requires the ability to occasionally lift, carry, push, or pull medium weights, up to 50lbs
• • Access to a reliable and secure high-speed internet connection
• • Access to a home router and modem
• • A dedicated home office space that is noise- and distraction-free. The space should have strong wireless connection or a wired Ethernet connection (wired connection is preferred, if possible)
• • A valid, physical address (apartment, suite, etc.). PO Boxes are not supported, as a physical address is required for you to receive your computer equipment
• • The desire and ability to work and communicate with other team members via chat, webcam, etc
• • Legal residents of one of the following states: (AK, AL, AR, AZ, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, or WY). H-1B Visa Sponsorship Not Available, W2 only
• • We are seeking candidates with hands-on experience managing customer portfolios, collecting outstanding balances, resolving payment disputes, and building strong customer relationships
• • Strong analytical skills with a proactive, solutions-oriented problem-solving approach
• • Excellent organizational and communication skills, both verbal and written
• • Customer-focused mindset with a demonstrated commitment to delivering high-quality service
• • Proven ability to manage multiple tasks and meet deadlines in a fast-paced environment
• • Ability to effectively prioritize and multitask while maintaining attention to detail
• • Proficiency in Microsoft Office required, with a strong emphasis on Excel (Outlook, Word, Excel, and PowerPoint)
• This role does not require a degree. We value relevant skills and experience and alignment with our core values above all else

Nice to Haves

• • Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to perform day-to-day tasks
• • 1-3 years of accounts receivable, collections, credit, cash application, or related finance experience is preferred
• • Experience supporting change management initiatives, AR transformation efforts, process improvement projects, and the adoption of new tools and technologies, including automation and AI-driven solutions, is highly desirable
• • Experience with Excel functions such as VLOOKUPs and Pivot Tables, and exposure to Power BI, is highly beneficial

Benefits

• Medical
• Vision
• Dental
• PTO
• Paid Maternity Leave
• Paid Parental Leave
• Life Insurance
• Disability
• Dependent Care FSA
• 401(k) matching
• Employee Assistance Program
• Wellness Incentives
• Company Discounts
• AT&T & Verizon Discount
• Bonus Opportunities
• Accident Insurance
• Critical Illness Insurance
• Adoption Assistance
• On-Site Fitness Centers (available at HQ locations only)
• Dog-friendly Offices (available at HQ locations only)