Payments Analyst

Summary

Clark Associates is seeking a Payments Analyst to support accurate and timely customer payment processing. The role manages cash application, reconciles receipts, resolves payment discrepancies, collaborates across departments, and improves payment workflows through automation, reporting, and scalable processes.

Responsibilities

• **Cash Application Management:** Responsible for the timely and accurate processing of payments; oversee and lead initiatives as it relates to cash application, optimize alternative payment streams and addressing backlogs through appropriate action
• **Variance Resolution:** Oversee and resolve payment variances, working collaboratively with customers, Collection Analysts and Account Support teams. Track and analyze variance trends to implement preventative measures and improve payment accuracy
• **Customer Experience Enhancement:** Ensure that payment-related interactions, including resolving disputes and processing refunds, are handled professionally and efficiently, maintaining positive customer relationships while minimizing operational disruptions
• **Process Improvement and Optimization:** Identify bottlenecks and inefficiencies within the payments process and recommend improvements to automate, streamline, and enhance payment workflows. Specific attention placed on alternative payment streams
• **Cross-Departmental Collaboration:** Serve as the liaison between the Accounts Receivable, Account Management, and Account Support teams, as well as other departments, to promptly resolve payment-related issues and customer inquiries
• **Reporting Tools:** Develop tracking and reporting systems to measure, analyze, manage, and communicate operations performance and trends
• **System and Workflow Enhancements:** Partner with Treasury, Accounts Receivable, and Development teams, to continue scaling the cash application AI system and related workflows. Develop and document workflows and controls to ensure consistency, accuracy, and seamless customer experience
• **Audit and Compliance:** Ensure compliance with accounting standards, credit policies, and internal controls, participating in audits and reviews as required
• **General Ledger:** Collaborate closely with the accounting and treasury teams to ensure accurate financial reporting, timely reconciliations, and alignment on working capital goals
• Other duties as assigned

Skills

• Access to a reliable and secure high-speed internet connection
• Access to a home router and modem
• A dedicated home office space that is noise- and distraction-free
• A valid, physical address (apartment, suite, etc.)
• The desire and ability to work and communicate with other team members via chat, webcam, etc
• Legal residents of one of the following states: (AK, AL, AR, AZ, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, and WY)
• We only accept W-2 candidates, H-1B sponsorship is not available
• 2+ years of experience in accounts receivable, payments processing, or financial operations
• This role does not require a degree
• Experience processing payments, check deposits and reconciliation
• Experience with process improvement initiatives and workflow optimization
• Familiarity with ERP systems, artificial intelligence, and payment processing tools
• Superior analytical and problem-solving skills
• Excellent verbal and written communication skills
• Proficiency with MS Office Suite
• Customer service-oriented attitude with a demonstrated desire to exceed expectations
• Demonstrated ability to manage multiple assignments and deadlines in a fast-paced environment
• Ability to quickly adapt as business needs change; ability to address difficult situations with diplomacy and emotional intelligence
• Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to perform day-to-day tasks
• The space should have strong wireless connection or a wired Ethernet connection (wired connection is preferred, if possible)

Qualifications

Must Haves

• Access to a reliable and secure high-speed internet connection
• Access to a home router and modem
• A dedicated home office space that is noise- and distraction-free
• A valid, physical address (apartment, suite, etc.)
• The desire and ability to work and communicate with other team members via chat, webcam, etc
• Legal residents of one of the following states: (AK, AL, AR, AZ, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, and WY)
• We only accept W-2 candidates, H-1B sponsorship is not available
• 2+ years of experience in accounts receivable, payments processing, or financial operations
• This role does not require a degree
• Experience processing payments, check deposits and reconciliation
• Experience with process improvement initiatives and workflow optimization
• Familiarity with ERP systems, artificial intelligence, and payment processing tools
• Superior analytical and problem-solving skills
• Excellent verbal and written communication skills
• Proficiency with MS Office Suite
• Customer service-oriented attitude with a demonstrated desire to exceed expectations
• Demonstrated ability to manage multiple assignments and deadlines in a fast-paced environment
• Ability to quickly adapt as business needs change; ability to address difficult situations with diplomacy and emotional intelligence

Nice to Haves

• Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to perform day-to-day tasks
• The space should have strong wireless connection or a wired Ethernet connection (wired connection is preferred, if possible)

Benefits

• Hybrid/remote work arrangement