Operations Strategy Associate

Summary

Clipboard is a remote-first healthcare staffing marketplace that connects healthcare professionals with workplaces needing workers. The Operations Strategy Associate will analyze operational data, improve processes and workflows, implement technologies such as AI and automation, and lead cross-functional strategic initiatives. The role may also involve managing Operations teams and driving projects that improve efficiency, quality, customer experience, and business performance.

Responsibilities

• Analyze operational data to spot trends and bottlenecks, and build dashboards, reports, and models that guide business decisions
• Research, evaluate, and implement new technologies, including AI, automations, and internal tools, to make operations more effective
• Design processes, workflows, and operating procedures that improve efficiency, quality, and customer experience
• Lead cross-functional projects and strategic initiatives from planning through execution, partnering with Operations, Product, Engineering, Customer Success, and other teams
• Redesign how we reach out to workplaces about switching payment methods, such as moving check-paying customers to eCheck, to speed up cash collection
• Research, vet, and onboard a vendor that brings AI agents into our customer-facing operations
• Build a predictive model that flags high-risk payers early and accurately, so we can act before payments go overdue
• Take over a team of agents within one of our Operations teams and improve its performance, quality, and workflows

Skills

• 2+ years of work or internship experience, including but not limited to cross-functional roles such as Strategy/Business/Product Operations, Program Management, Consultancy or Business Analytics
• Experience solving operational problems by improving processes, designing workflows, or building scalable systems, while juggling multiple priorities in ambiguous, fast-moving environments
• Strong data analysis skills with hands-on experience in SQL, Python, or similar tools
• Clear written and verbal communication, with the ability to explain complex problems simply and align stakeholders across teams
• A deep curiosity that drives you to reason from first principles and dig until you find the root cause
• The habit of rolling up your sleeves and going to the source. You don't just take someone's word for it; you find out for yourself by testing the feature, listening to the agent call, calling the customer, or running the workflow

Qualifications

Must Haves

• 2+ years of work or internship experience, including but not limited to cross-functional roles such as Strategy/Business/Product Operations, Program Management, Consultancy or Business Analytics
• Experience solving operational problems by improving processes, designing workflows, or building scalable systems, while juggling multiple priorities in ambiguous, fast-moving environments
• Strong data analysis skills with hands-on experience in SQL, Python, or similar tools
• Clear written and verbal communication, with the ability to explain complex problems simply and align stakeholders across teams
• A deep curiosity that drives you to reason from first principles and dig until you find the root cause
• The habit of rolling up your sleeves and going to the source. You don't just take someone's word for it; you find out for yourself by testing the feature, listening to the agent call, calling the customer, or running the workflow

Benefits

• Remote-first work with flexibility to work from many places
• Fast-paced startup environment that values curiosity, independence, and growth
• Opportunity to make a significant impact with customers on both sides of the marketplace