Administrative Services Coordinator

Summary

Atos Medical, part of the Coloplast Group, is a medical device company focused on neck stoma care and improving the lives of people living with laryngectomy and tracheostomy. The Administrative Services Coordinator facilitates the client intake process by reviewing demographic and insurance information, obtaining required documentation, maintaining accurate records, and serving as a first point of contact for clients navigating healthcare processes.

Responsibilities

• Instructs end users regarding compliance requirements, explains documents, forms and information requirements including but not limited to patient service agreements, consent forms, etc
• Completes necessary documentation as provided by law, regulation, and established policy; ensures that all required demographic and insurance information is provided
• Ensures that all actively ordering end users have a valid prescription on file for the products they order
• Ensures that all intake forms are properly signed and filed
• Maintains departmental accuracy standards in relation to all data entered into the client management system
• Follows up with every end user within 24 hours of receiving incomplete documentation
• Processes paperwork for new clients efficiently and in accordance with protocols
• Ensures smooth end user flow through the intake process
• Communicates with other team members constructively in order to reduce conflict and enhance the resolution of issues
• Complete Medicare eligibility checks within Brightree System
• Create sales order templates
• Answer, document, and resolve or escalate incoming telephone, fax, and email inquiries
• Follow up with clients, providing key information and documenting interactions
• Verify eligibility and cost information to determine needs

Skills

• * Must be at least 18 years of age
• * HS Diploma or GED required
• * 1-2 years administrative experience or of related intake experience in a healthcare setting
• * Minimum keyboarding speed of 5000 keystrokes per hour
• * Commitment to customer service excellence and high standards
• * Excellent written and oral communication skills
• * Displays the ability to communicate with others effectively, listen closely and convey points clearly
• * Strong organizational, problem-solving, and analytical skills
• * Ability to manage priorities and workflow
• * Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
• * Acute attention to detail
• * Proficient on Microsoft Word, Excel, and Outlook
• * Ability to effectively communicate with people at all levels and from various backgrounds
• * Associate's degree in medical office management or related field
• * 2-3 years of experience working with database management, preferably Brightree
• * Working knowledge in a durable medical equipment environment

Qualifications

Must Haves

• * Must be at least 18 years of age
• * HS Diploma or GED required
• * 1-2 years administrative experience or of related intake experience in a healthcare setting
• * Minimum keyboarding speed of 5000 keystrokes per hour
• * Commitment to customer service excellence and high standards
• * Excellent written and oral communication skills
• * Displays the ability to communicate with others effectively, listen closely and convey points clearly
• * Strong organizational, problem-solving, and analytical skills
• * Ability to manage priorities and workflow
• * Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
• * Acute attention to detail
• * Proficient on Microsoft Word, Excel, and Outlook
• * Ability to effectively communicate with people at all levels and from various backgrounds

Nice to Haves

• * Associate's degree in medical office management or related field
• * 2-3 years of experience working with database management, preferably Brightree
• * Working knowledge in a durable medical equipment environment

Benefits

• Remote work with the ability to work onsite for the first 2 days.
• Eligibility for annual bonus incentives.
• Comprehensive medical, dental, and vision coverage for you and your family.
• Access to company-sponsored wellness programs and mental health resources.
• Paid leave for qualifying events.
• Generous parental leave for both birthing and non-birthing parents.
• Health Savings Account (HSA) with employer contributions.
• Competitive 401(k) with company match.
• Financial planning services.
• Corporate discounts.
• Hybrid and onsite employees work from a state-of-the-art facility with sit-stand desks, large monitors, and premium onsite amenities, including a gym and golf simulator.
• Flexible work options.
• 3 weeks of PTO.
• 10 paid holidays.
• Summer hours to help you recharge.
• Ongoing learning and career growth opportunities through training, mentorship, and tuition reimbursement.
• Join a Top Workplace, as recognized by USA Today and the Milwaukee Journal Sentinel.
• A supportive environment where everyone feels valued and included.
• Team-building events.
• Volunteer events.
• Participation in sustainability initiatives.