ServiceNow Developer 2

Summary

COLSA is seeking a Mid-Level ServiceNow Developer to support its NASA Transformational Shared Services contract at the NASA Shared Services Center. The role develops, configures, enhances, and deploys ServiceNow applications and solutions to automate business processes, while troubleshooting integrations, evaluating technical solutions, and mentoring developers.

Responsibilities

• Recommend solutions to automate new and existing business processes using ServiceNow applications and modules
• Activate and configure ServiceNow applications to meet business and customer requirements
• Develop workflows and scripts to configure and enhance existing ServiceNow applications
• Design and develop complex custom ServiceNow applications from initial concept through implementation to automate and improve business processes
• Work closely with customers to research, design, develop, and deliver solutions that improve business processes and functionality
• Identify and apply best practices for the development and maintenance of new and existing ServiceNow applications
• Troubleshoot and resolve issues involving software applications, system integrations, and multiple platforms
• Perform feasibility analyses for potential projects and proposed solutions
• Evaluate and recommend ServiceNow capabilities based on business and technical requirements
• Support system and software deployment planning and ensure solutions meet applicable software compliance standards
• Evaluate hardware and software interfaces, operational requirements, and overall system characteristics
• Mentor other software developers and review development work as needed
• Develop and maintain software and technical documentation in accordance with organizational standards

Skills

• Bachelor's degree (or higher) in a related discipline
• 4+ years of overall information technology experience
• 4+ years of ServiceNow development experience, including development of workflows and client-side and server-side scripting
• 4+ years of experience working with ServiceNow modules, including but not limited to IT Service Management (ITSM), HR Service Delivery (HRSD), IT Financial Management (ITFM), IT Business Management (ITBM), and Software Asset Management (SAM)
• Knowledge of information technology software development methodologies and scripting/programming languages
• Must be a U.S. Citizen
• Be able to successfully complete a background investigation for a NASA Public Trust position
• Resides within reasonable commuting distance of Stennis Space Center, MS
• Previous experience supporting NASA IT programs or environments, with familiarity with applicable NASA processes, policies, and operating requirements
• ServiceNow certification, such as Certified System Administrator (CSA) or Certified Application Developer (CAD)
• Experience with web services and databases
• Knowledge of .NET, JavaScript, and web development

Qualifications

Must Haves

• Bachelor's degree (or higher) in a related discipline
• 4+ years of overall information technology experience
• 4+ years of ServiceNow development experience, including development of workflows and client-side and server-side scripting
• 4+ years of experience working with ServiceNow modules, including but not limited to IT Service Management (ITSM), HR Service Delivery (HRSD), IT Financial Management (ITFM), IT Business Management (ITBM), and Software Asset Management (SAM)
• Knowledge of information technology software development methodologies and scripting/programming languages
• Must be a U.S. Citizen
• be able to successfully complete a background investigation for a NASA Public Trust position

Nice to Haves

• Resides within reasonable commuting distance of Stennis Space Center, MS
• Previous experience supporting NASA IT programs or environments, with familiarity with applicable NASA processes, policies, and operating requirements
• ServiceNow certification, such as Certified System Administrator (CSA) or Certified Application Developer (CAD)
• Experience with web services and databases
• Knowledge of .NET, JavaScript, and web development

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-Term Disability
• Long-Term Disability
• Accidental Death & Dismemberment
• Supplemental Income Protection Programs
• 401(k) with company match
• Flexible Spending Accounts
• Employee Assistance Program
• Education & Certification Reimbursement
• Employee Discount Program
• Paid Time Off and Holidays