ServiceNow Developer

Summary

ServBeyond Solutions LLC is a recognized company known for its growth and service, and they are seeking a ServiceNow Developer to execute development and configuration tasks. The role involves hands-on technical execution for the client’s ServiceNow CSM effort in a secure government environment.

Responsibilities

• CSM Configuration & Development: Build and configure the CSM Configurable Workspace, customer-facing Service Portal, intent-based Record Producers, and automated catalog workflows based on technical designs and architecture blueprints
• Workflow Automation Execution: Implement low-code automation using Flow Designer and Process Automation Designer (PAD) to build stage-gated playbooks, automated task routing, and system-level notifications
• Integration Implementation: Configure and develop secure, bi-directional REST integrations and workflows using Integration Hub, Robust Transform Engines (RTE), and Workflow Data Fabric to connect the CRM with co-resident platform modules
• Data Migration Execution (ETL): Set up staging tables, execute data cleansing scripts, and migrate legacy records (from SharePoint lists, spreadsheets, and custom tables). Ensure data maps accurately using the system-generated client Unique Account ID as the core structural key
• Dashboard Configuration: Set up the Performance Analytics module, defining indicators, collection jobs, breakdown sources, and interactive dashboard filters as specified by metrics requirements
• Secure Environment Configuration Support: Support configuration and remediation activities needed for secure government environments, including STIG/CIS-related findings when applicable, under the direction of the Security and Architecture team
• Current Workflow Migration to CSM: Support the migration of current application workflows into ServiceNow CSM, including configuration, workflow automation, data migration support, analytics, UAT/training support, and deployment/go-live readiness

Skills

• ServiceNow Customer Service Management (CSM) configuration and development experience
• Practical experience configuring platform integrations using ServiceNow Integration Hub, REST APIs, and Robust Transform Engines (RTE)
• Hands-on experience executing automated data migrations, schema mapping, and table cleansing from legacy formats such as flat files, custom tables, spreadsheets, and SharePoint lists into ServiceNow environments
• Hands-on experience building dashboards and reports using ServiceNow Performance Analytics
• Hands-on experience implementing automation using Flow Designer and Process Automation Designer (PAD), including playbooks, task routing, and system notifications
• Experience configuring Query Business Rules and field-level ACLs to support secure data visibility and multi-tenant boundaries
• CSM Portal & Core Case Configuration: Hands-on configuration of ServiceNow CSM capabilities, including Configurable Workspace, Service Portal, Record Producers, catalog workflows, and case management functionality
• Platform Workflows & Process Automation: Hands-on implementation of Flow Designer subflows, Process Automation Designer (PAD) playbooks, automated task routing, system notifications, and workflow automation
• Integration Engineering & APIs: Configuration of REST integrations and Integration Hub workflows using Robust Transform Engines (RTE) and Workflow Data Fabric where applicable
• Legacy Data Migration / ETL: Creation of staging import sets, data cleansing scripts, schema mapping, deduplication support, and target-record indexing using the client Unique Account ID
• Performance Analytics & Reporting: Configuration of Performance Analytics indicators, collection jobs, breakdown sources, dashboard filters, and reporting views
• Developer-Level Execution: Practical ES5/ES6 scripting, clean and upgrade-safe configuration, unit testing, and timely escalation of blockers while working under the Lead ServiceNow Architect
• Minimum of 5 years of hands-on IT platform development/configuration experience, including at least 3 years of ServiceNow platform experience and at least 2 years of hands-on ServiceNow CSM configuration/development experience
• Execution-Focused: A disciplined builder who excels at taking technical specifications and designs from the Architect and turning them into functional platform features
• Detail-Oriented: Highly focused on data quality, rigorous unit testing, and keeping configuration code clean and upgradable
• Collaborative Team Player: Ability to work closely under a technical lead, providing clear progress updates and quickly escalating blockers
• Must be a U.S. Citizen consistent with contract eligibility requirements
• Must be able to obtain and use a Common Access Card (CAC) for secure, identity-validated access
• Must be able to work under a Lead Architect in a secure government environment with CAC access
• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Implementation Specialist – Customer Service Management (CIS-CSM)
• ServiceNow Certified Implementation Specialist – IT Service Management (ITSM)
• ServiceNow micro-certifications in Flow Designer, Integration Hub, and Performance Analytics
• Government-required IAT Level II baseline certification, such as CompTIA Security+ CE, if required by the customer or environment
• Prior experience configuring or hardening ServiceNow in a secure government, federal, or similarly regulated cloud environment
• STIG and/or CIS Benchmark hardening experience
• Webhooks with error handling and latency handling through custom scripts
• GitLab integration experience
• ServiceNow ITSM experience in addition to CSM
• Experience building or customizing Service Portal widgets using HTML, CSS, and SASS

Qualifications

Must Haves

• ServiceNow Customer Service Management (CSM) configuration and development experience
• Practical experience configuring platform integrations using ServiceNow Integration Hub, REST APIs, and Robust Transform Engines (RTE)
• Hands-on experience executing automated data migrations, schema mapping, and table cleansing from legacy formats such as flat files, custom tables, spreadsheets, and SharePoint lists into ServiceNow environments
• Hands-on experience building dashboards and reports using ServiceNow Performance Analytics
• Hands-on experience implementing automation using Flow Designer and Process Automation Designer (PAD), including playbooks, task routing, and system notifications
• Experience configuring Query Business Rules and field-level ACLs to support secure data visibility and multi-tenant boundaries
• CSM Portal & Core Case Configuration: Hands-on configuration of ServiceNow CSM capabilities, including Configurable Workspace, Service Portal, Record Producers, catalog workflows, and case management functionality
• Platform Workflows & Process Automation: Hands-on implementation of Flow Designer subflows, Process Automation Designer (PAD) playbooks, automated task routing, system notifications, and workflow automation
• Integration Engineering & APIs: Configuration of REST integrations and Integration Hub workflows using Robust Transform Engines (RTE) and Workflow Data Fabric where applicable
• Legacy Data Migration / ETL: Creation of staging import sets, data cleansing scripts, schema mapping, deduplication support, and target-record indexing using the client Unique Account ID
• Performance Analytics & Reporting: Configuration of Performance Analytics indicators, collection jobs, breakdown sources, dashboard filters, and reporting views
• Developer-Level Execution: Practical ES5/ES6 scripting, clean and upgrade-safe configuration, unit testing, and timely escalation of blockers while working under the Lead ServiceNow Architect
• Minimum of 5 years of hands-on IT platform development/configuration experience, including at least 3 years of ServiceNow platform experience and at least 2 years of hands-on ServiceNow CSM configuration/development experience
• Execution-Focused: A disciplined builder who excels at taking technical specifications and designs from the Architect and turning them into functional platform features
• Detail-Oriented: Highly focused on data quality, rigorous unit testing, and keeping configuration code clean and upgradable
• Collaborative Team Player: Ability to work closely under a technical lead, providing clear progress updates and quickly escalating blockers
• Must be a U.S. Citizen consistent with contract eligibility requirements
• Must be able to obtain and use a Common Access Card (CAC) for secure, identity-validated access
• Must be able to work under a Lead Architect in a secure government environment with CAC access

Nice to Haves

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Implementation Specialist – Customer Service Management (CIS-CSM)
• ServiceNow Certified Implementation Specialist – IT Service Management (ITSM)
• ServiceNow micro-certifications in Flow Designer, Integration Hub, and Performance Analytics
• Government-required IAT Level II baseline certification, such as CompTIA Security+ CE, if required by the customer or environment
• Prior experience configuring or hardening ServiceNow in a secure government, federal, or similarly regulated cloud environment
• STIG and/or CIS Benchmark hardening experience
• Webhooks with error handling and latency handling through custom scripts
• GitLab integration experience
• ServiceNow ITSM experience in addition to CSM
• Experience building or customizing Service Portal widgets using HTML, CSS, and SASS