Experience Analyst I Qualtrics

Summary

Community Health Network is a healthcare organization focused on delivering exceptional care through technology and community-centered services. The Experience Analyst I will use the Qualtrics Experience Management platform, analytics, and industry best practices to enhance patient, consumer, and employee experiences. The role partners with stakeholders to design and optimize surveys, dashboards, reporting, and workflows that turn experience data into actionable improvements.

Responsibilities

• Leverage the Qualtrics Experience Management (XM) platform, analytics, and industry best practices to deliver meaningful insights and drive positive business outcomes across the organization
• Partner with leaders and stakeholders to design, implement, and optimize experience management solutions, including surveys, dashboards, reporting, and workflows
• Transform experience data into actionable improvements

Skills

• Applicants for this position should be able to collaborate with others in a team setting, have excellent communication skills, and a positive attitude toward problem-solving
• Bachelor's degree in a related field is required
• One (1) or more years supporting Customer Experience (CX) and/or Employee Experience (EX) programs required
• Two (2) or more years of experience with Qualtrics or a similar Experience Management platform required
• Qualtrics Level 2 (L2) Certification in Customer Experience and/or Employee Experience required
• Qualtrics Platform Essentials (L1) certification required
• Strong analytical, problem-solving, and project management skills
• Ability to translate business needs into technical solutions
• Strong relationship building and customer service skills
• This position will be a hybrid role if you reside in Indianapolis, IN, or surrounding areas
• This position will allow the flexibility to work remotely if you reside outside Indianapolis, IN, or surrounding areas. Community caregivers performing work remotely are permitted to live in the following states: Indiana, Illinois, Ohio, Michigan, Kentucky, Florida, and Texas. Caregivers are not allowed to perform work remotely outside of the above states. Applicants from other states may apply; however, if hired, they will be required to relocate to one of the above states within 60 days of their employment date
• XM Fundamentals Certification preferred
• Experience with surveys, dashboards, reporting, workflows, and data management preferred

Qualifications

Must Haves

• Applicants for this position should be able to collaborate with others in a team setting, have excellent communication skills, and a positive attitude toward problem-solving
• Bachelor's degree in a related field is required
• One (1) or more years supporting Customer Experience (CX) and/or Employee Experience (EX) programs required
• Two (2) or more years of experience with Qualtrics or a similar Experience Management platform required
• Qualtrics Level 2 (L2) Certification in Customer Experience and/or Employee Experience required
• Qualtrics Platform Essentials (L1) certification required
• Strong analytical, problem-solving, and project management skills
• Ability to translate business needs into technical solutions
• Strong relationship building and customer service skills
• This position will be a hybrid role if you reside in Indianapolis, IN, or surrounding areas
• This position will allow the flexibility to work remotely if you reside outside Indianapolis, IN, or surrounding areas. Community caregivers performing work remotely are permitted to live in the following states: Indiana, Illinois, Ohio, Michigan, Kentucky, Florida, and Texas. Caregivers are not allowed to perform work remotely outside of the above states. Applicants from other states may apply; however, if hired, they will be required to relocate to one of the above states within 60 days of their employment date

Nice to Haves

• XM Fundamentals Certification preferred
• Experience with surveys, dashboards, reporting, workflows, and data management preferred

Benefits

• This position will be a hybrid role if you reside in Indianapolis, IN, or surrounding areas.
• This position will allow the flexibility to work remotely if you reside outside Indianapolis, IN, or surrounding areas.