Clinical Data and QA Coordinator

Summary

Northeast Family Services is seeking a Clinical Data and Quality Coordinator to support its operations and quality assurance team. The role manages EHR-related projects, productivity reporting, KPI and QA plan development, data utilization, compliance monitoring, workflow improvement, and staff training.

Responsibilities

• Collaborate with QA Manager to review, quality check, and clean data sets
• Provide a high level of attention to detail and consultative service skills with interactions of staff
• Participate in development of training plans for data utilization
• Acts as project coordinator for all Clinical Quality related projects such as establishing KPIs, Quality Assurance Plans, monitoring, and reporting on compliance
• Responsibility for problem solving, assessing processes and issues, and collaborating with staff and providers to develop solutions resulting in efficient and functional workflows for end users of our software application
• Identifies, assesses, troubleshoots EHR related issues as they occur, and sees through to full resolution
• Coordinate documentation and training
• Maintains proper user control by adding and deactivating users and updating credentials as necessary
• Maintains confidentiality of all patient/client and employee information
• Collaborates with Program Directors to disseminate and review data as required
• Participates in agency meetings and in-services. Completes staff training as required
• Other duties as assigned

Skills

• High School Diploma or equivalent
• Minimum 2 years of experience with data analytics
• Experience in supporting behavioral health programming
• Extensive knowledge of and experience with various computer programs including Word, Excel, and Outlook
• Excellent communication skills
• Ability to formulate positive collaborative relationships with the program managers and staff
• Ability to work remotely and must reside in RI, MA, NH, or NY
• Minimum 2 years of (EHR) Electronic Health Records technical support, training, and administration experience preferred
• SQL experience is a plus!

Qualifications

Must Haves

• High School Diploma or equivalent
• Minimum 2 years of experience with data analytics
• Experience in supporting behavioral health programming
• Extensive knowledge of and experience with various computer programs including Word, Excel, and Outlook
• Excellent communication skills
• Ability to formulate positive collaborative relationships with the program managers and staff
• Ability to work remotely and must reside in RI, MA, NH, or NY

Nice to Haves

• Minimum 2 years of (EHR) Electronic Health Records technical support, training, and administration experience preferred
• SQL experience is a plus!

Benefits

• Health, Dental & Vision
• 3 weeks paid vacation
• 11 Paid holidays (including Juneteenth, the day after Thanksgiving, Christmas Eve, and NY Eve.)
• Generous sick time including mental health days
• 401k retirement plan with up to 4% match
• Voluntary short and long-term disability
• Voluntary Life Insurance
• Mileage reimbursement
• Longevity award - Monetary bonus and a vacation day annually
• Company provided laptop and cell phone
• Opportunity for professional growth
• Supervision for licensure provided
• Tuition Reimbursement
• Personal cell phone discount