Accommodation Liaison

Summary

ComPsych is seeking an Accommodation Liaison to support employees and managers through complex accommodation matters under the ADA, PWFA, religious accommodation requirements, and applicable state laws. The role facilitates the interactive process, assesses and implements approved accommodations, documents case discussions, and collaborates with ADA, account management, and clinical resources.

Responsibilities

• Interactive Process Facilitation – For cases requiring individualized assessment, serve as the primary resource guiding employees and managers through the ADA, PWFA, religious accommodation, and select state-specific accommodation situations. Clarify the nature of requested accommodations, explain process and expectations, and collaboratively explore options that enable the employee to perform the essential functions of their role
• Pre-Process Preparation – Prior to engaging in the interactive process, review the employee’s job description and relevant role requirements to ensure a clear understanding of essential job functions and the basis for accommodation assessment
• Direct Accommodation Implementation – Working within defined business rules, directly implement certain approved accommodation. Potential examples:
• Approving limited work-from-home arrangements (e.g., up to two days per week)
• Coordinating equipment procurement from an approved vendor list
• Facilitating workspace adjustments such as changes in location or floor assignments
• Documentation and System Entry – Document key elements of interactive process discussions to ensure the accommodation record is complete, accurate, and stored within the case management system. Notes should reflect the collaborative, timely, and transparent nature of the process
• Cross-Functional Collaboration – Work closely with the ADA Coach, the overall account manager, and, when appropriate, clinical resources to support consistent, compliant, and employee-centered accommodation outcomes
• Other duties as assigned

Skills

• * Education: Bachelor's degree in Human Resources, Business Administration, or another relevant field required
• * 3+ years of experience with ADA, PWFA, and/or religious accommodation compliance required
• * Strong interpersonal skills. Ability to engage employees and managers with patience, empathy, and professionalism, especially when navigating difficult or sensitive accommodation conversations
• * Strong communication skills; ability to explain complex compliance concepts clearly to employees and managers
• * Experience with case management systems and documentation practices
• * Proficiency in Microsoft Office suite
• * Consistent and reliable high-speed internet and workspace free from distraction, disruption, or noise is required
• * Ability to be present on camera during work-related trainings, meetings, and/or events
• * Must be able to sit or stand at a desk for prolonged periods while working on a computer
• * Experience administering leave of absence programs, including FMLA and state-specific leave laws preferred
• * Experience with facilitating the interactive process or advising on reasonable accommodation strategies preferred
• * Experience collaborating with legal counsel or outside consultants on complex compliance matters preferred
• * Familiarity with state-specific accommodation requirements a plus
• * HR professional certification (PHR, SPHR, CLMS) a plus

Qualifications

Must Haves

• * Education: Bachelor's degree in Human Resources, Business Administration, or another relevant field required
• * 3+ years of experience with ADA, PWFA, and/or religious accommodation compliance required
• * Strong interpersonal skills. Ability to engage employees and managers with patience, empathy, and professionalism, especially when navigating difficult or sensitive accommodation conversations
• * Strong communication skills; ability to explain complex compliance concepts clearly to employees and managers
• * Experience with case management systems and documentation practices
• * Proficiency in Microsoft Office suite
• * Consistent and reliable high-speed internet and workspace free from distraction, disruption, or noise is required
• * Ability to be present on camera during work-related trainings, meetings, and/or events
• * Must be able to sit or stand at a desk for prolonged periods while working on a computer

Nice to Haves

• * Experience administering leave of absence programs, including FMLA and state-specific leave laws preferred
• * Experience with facilitating the interactive process or advising on reasonable accommodation strategies preferred
• * Experience collaborating with legal counsel or outside consultants on complex compliance matters preferred
• * Familiarity with state-specific accommodation requirements a plus
• * HR professional certification (PHR, SPHR, CLMS) a plus

Benefits

• Remote work arrangement
• Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more