Associate Technical Support Engineer

Summary

CompuGroup Medical is dedicated to revolutionizing digital healthcare solutions. They are seeking an Associate Technical Support Engineer to support customers using their proprietary products by providing technical assistance and feedback to improve products and processes.

Responsibilities

• Support customers using CGM proprietary products by answering calls for technical support
• Respond to customer inquiries and monitor programs to ensure on-time, effective responses
• Provide feedback to the Quality Assurance & Development teams to aid in improving product and processes
• Manage multiple open cases and provide timely updates to internal and external customers

Skills

• Associates Degree or 2 years Call Center/Customer Support experience
• Must have the ability to pay attention to detail and to work independently
• Must have the ability to handle confidential information
• Excellent organizational and prioritization skills
• Strong interpersonal and communication skills verbally and written
• Ability to work in a fast-paced environment
• Ability to multi-task and work efficiently

Qualifications

Must Haves

• Associates Degree or 2 years Call Center/Customer Support experience
• Must have the ability to pay attention to detail and to work independently
• Must have the ability to handle confidential information
• Excellent organizational and prioritization skills
• Strong interpersonal and communication skills verbally and written
• Ability to work in a fast-paced environment
• Ability to multi-task and work efficiently

Benefits

• Medical
• Dental and Vision
• 401k with employer matching
• Personal Time Off