Benefits Administration Services Analyst II

Summary

Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and governments. The Benefits Administration Services Analyst II performs recurring pension plan administration services, resolves participant and system issues, reviews benefit reports, processes retirement applications, supports audits, and collaborates with clients and team members.

Responsibilities

• Triaging, researching, and responding to participant issues. ( i.e. eligibility, calculation errors, and service delivery)
• Triaging and researching system issues to confirm adherence to requirements
• Reviewing benefit reports, including Business Requirements Document (BRD), and acting as needed
• Processing retirement benefit applications, verifying accuracy of information and researching/investigating past service, and related credits
• Preparing and deliver training to team members
• Working cooperatively with other team members (plan administrators) to complete tasks, projects, and to ensure unified delivery of services
• Following and updating documentation materials as directed to maintain complete accurate work papers and audit trail
• Serving as contact with clients’ human resources personnel and vendor support as needed

Skills

• Have Expert knowledge and 5 plus years of experience in Pension and/or Defined Benefits. This role is only for pension benefits
• Have intermediate/advanced knowledge of Pension calculations & Audit Support
• Have experience in reporting, SQL, and Data Analysis
• Have advanced knowledge of Excel, Word, and Outlook
• Able to Communicate in speaking with the client on pension

Qualifications

Must Haves

• Have Expert knowledge and 5 plus years of experience in Pension and/or Defined Benefits. This role is only for pension benefits
• Have intermediate/advanced knowledge of Pension calculations & Audit Support
• Have experience in reporting, SQL, and Data Analysis
• Have advanced knowledge of Excel, Word, and Outlook
• Able to Communicate in speaking with the client on pension

Benefits

• Remote work
• Health and welfare benefits tailored to the employee's and family's needs, starting on the first day of employment
• Health insurance coverage
• Voluntary dental and vision programs
• Life and disability insurance
• Retirement savings plan
• Employee discounts on merchandise, services, travel, and more
• Career growth opportunities
• Paid training with access to award-winning learning platforms
• Paid time off (PTO) or vacation and/or sick time
• Paid holidays
• Eligibility for a bonus or incentive based on business need
• An award-winning culture and work environment