Workday Benefits Administrator

Summary

Benefit Harbor is a provider of benefits administration technology and compliance solutions for employers across the United States. The Workday Benefits Administrator supports client benefits administration during implementation and post-production transition, handling manual enrollments, resolving discrepancies, and coordinating with internal teams and external partners to ensure a smooth move to automated carrier processing.

Responsibilities

• Serve as a primary point of contact for clients and internal partners regarding day-to-day benefits administration requests and enrollment needs
• Establish and maintain professional, positive relationships with clients, brokers, carriers, vendors, and internal teams
• Respond to client and internal inquiries within the standard 24–48-hour response time and provide timely follow-through through resolution
• Communicate enrollment status, issues, requirements, and outstanding items clearly and professionally
• Research client questions and escalations and coordinate resolution with the appropriate internal or external partner
• Maintain a professional appearance and demeanor when interacting with clients and participating in client meetings or demonstrations
• Process and maintain employee benefit enrollments through carrier/vendor portals
• Verify enrollment data and process enrollments, changes, terminations, and qualifying life events
• Provide hyper-care support during the transition to automated carrier files
• Identify and resolve enrollment discrepancies and maintain accurate records
• Partner with EDI and implementation teams to support a smooth transition to automated processing
• Support the Workday team with benefits administration activities related to client implementations, renewals, reworks, and ongoing operations
• Utilize client-specific benefit requirements, benefit class grids, rates, eligibility rules, site verbiage, documents, and other requirements to accurately administer benefits
• Assist with updating requirements and client documentation used for system builds and self-service sites
• Collaborate with Workday team members to validate benefit information and identify potential discrepancies

Skills

• 2+ years of experience in benefits administration or a related field
• Experience with carrier/vendor portals and detailed data entry
• Strong attention to detail and accuracy with sensitive enrollment data
• Excellent written, verbal, and client communication skills
• Strong organization and ability to manage multiple priorities
• Effective problem-solving and follow-through skills
• Ability to work independently and collaboratively
• Hybrid onsite at Benefit Harbor or Remote based in the United States
• Some extended hours may be required during peak seasons
• This is a full-time exempt position
• General hours of operation are Monday through Friday between the hours of 8 am to 5 pm with some flexibility to support clients throughout the continental US
• Occasional evening or weekend hours may be required during peak periods
• Previous experience using Workday Benefits as an end user
• Experience supporting a benefits administration platform or benefits technology implementation
• Experience working with carrier portals and/or electronic enrollment files
• Workday Benefits or HCM experience is a plus; but not required

Qualifications

Must Haves

• 2+ years of experience in benefits administration or a related field
• Experience with carrier/vendor portals and detailed data entry
• Strong attention to detail and accuracy with sensitive enrollment data
• Excellent written, verbal, and client communication skills
• Strong organization and ability to manage multiple priorities
• Effective problem-solving and follow-through skills
• Ability to work independently and collaboratively
• Hybrid onsite at Benefit Harbor or Remote based in the United States
• Some extended hours may be required during peak seasons
• This is a full-time exempt position
• General hours of operation are Monday through Friday between the hours of 8 am to 5 pm with some flexibility to support clients throughout the continental US
• Occasional evening or weekend hours may be required during peak periods

Nice to Haves

• Previous experience using Workday Benefits as an end user
• Experience supporting a benefits administration platform or benefits technology implementation
• Experience working with carrier portals and/or electronic enrollment files
• Workday Benefits or HCM experience is a plus; but not required

Benefits

• Work is typically performed in a normal office environment Hybrid onsite at Benefit Harbor or Remote based in the United States.