Associate Customer Success Manager

Summary

Conga unifies commercial operations to help companies manage pricing, quoting, contracting, rebates, and communications more effectively. The Associate Customer Success Manager will manage a portfolio of complex global customers, analyze adoption, lead value realization and stakeholder alignment activities, drive product adoption and customer advocacy, and coordinate internal teams to support retention and successful renewals.

Responsibilities

• Manage a book of global, complex customers who have invested in Conga to power their revenue operations
• Perform detailed adoption analysis and engage customer in joint planning to increase adoption
• Lead value realization activities like customer stakeholder alignment and roadmap reviews to ensure the Conga solution is continuing to be iterated on and improved in the customer’s environment
• Drive customer advocacy by ensuring technical issues are being resolved quickly and efficiently by your internal Conga partners
• Drive adoption of Conga products, identify expansion, own mitigation of risk using our cross functional teams and improve health and sentiment of Conga’s Customers, ensuring successful and growing renewal

Skills

• Bachelor's degree or equivalent hands‑on experience
• 2–4 years in a customer-facing role (Customer Success, Sales, SDR/BDR, or Technical Support)
• Consideration will be given to candidates who may not have direct experience but can clearly articulate outcomes, autonomy, impact, and leadership in other capacities
• Builds trust and credibility by actively listening, understanding needs, and tailoring solutions for a wide range of stakeholders
• A self-starter who takes initiative while working effectively with others to achieve shared goals
• Strong written, verbal, presentation, and project management skills to influence, align, and execute
• Confident using Salesforce and Microsoft tools (Outlook, Word, Excel, PowerPoint) as well as AI to manage work efficiently
• Thrives in fast-paced environments, juggling multiple priorities with a structured, data-driven approach
• Proven track record of strengthening relationships and driving long-term customer retention
• Comfortable working with customers at varying levels of engagement and adoption
• Demonstrates urgency, persistence, and creativity in re-engaging customers, driving product adoption, mitigating risk, and helping customers realize value from their Conga investment
• Effectively aligns cross-functional teams to deliver strong customer outcomes
• Uses data-driven insights to identify growth opportunities and accelerate value realization across accounts
• Sees a problem as a creative opportunity rather than a blocker and uses curiosity, creativity, and persistence to address uncertainty and ambiguity
• Experience with SaaS/cloud solutions; CLM, CPQ, Salesforce, or Conga experience highly desirable

Qualifications

Must Haves

• Bachelor's degree or equivalent hands‑on experience
• 2–4 years in a customer-facing role (Customer Success, Sales, SDR/BDR, or Technical Support)
• Consideration will be given to candidates who may not have direct experience but can clearly articulate outcomes, autonomy, impact, and leadership in other capacities
• Builds trust and credibility by actively listening, understanding needs, and tailoring solutions for a wide range of stakeholders
• A self-starter who takes initiative while working effectively with others to achieve shared goals
• Strong written, verbal, presentation, and project management skills to influence, align, and execute
• Confident using Salesforce and Microsoft tools (Outlook, Word, Excel, PowerPoint) as well as AI to manage work efficiently
• Thrives in fast-paced environments, juggling multiple priorities with a structured, data-driven approach
• Proven track record of strengthening relationships and driving long-term customer retention
• Comfortable working with customers at varying levels of engagement and adoption
• Demonstrates urgency, persistence, and creativity in re-engaging customers, driving product adoption, mitigating risk, and helping customers realize value from their Conga investment
• Effectively aligns cross-functional teams to deliver strong customer outcomes
• Uses data-driven insights to identify growth opportunities and accelerate value realization across accounts
• Sees a problem as a creative opportunity rather than a blocker and uses curiosity, creativity, and persistence to address uncertainty and ambiguity

Nice to Haves

• Experience with SaaS/cloud solutions; CLM, CPQ, Salesforce, or Conga experience highly desirable

Benefits

• Variable incentive pay component
• Flexible work options
• Medical and dental insurance
• Opportunities for individual and team development