Connecteam
Posted 19 days agoVerified live 8h ago
SMB Onboarding Manager
Brief overview
Remote
UndergradOr in progress
2+ yrsMinimum
SaaS OnboardingSaaS ImplementationSMB Customer ExperienceTraining Skills
About the company
Connecteamconnecteam.com
Connecteam is a multi-functional and workforce management mobile solution for companies that manage on-the-go teams.
Job description
Summary
Connecteam is a platform for managing deskless teams through operations and team communication software. The SMB Onboarding Manager leads small and growing businesses through onboarding, training, implementation, adoption, and retention-focused activities.
Responsibilities
- Managing the end-to-end onboarding process for SMB customers, from kick-off call to activation
- Delivering tailored training sessions to help clients configure and implement Connecteam based on their unique business needs
- Guiding customers to quick wins that showcase the platform’s value and increase adoption
- Ensuring customers establish strong usage habits that drive retention and satisfaction
- Identifying at-risk clients early and creating proactive strategies to mitigate churn
Skills
- 2+ years of experience in SaaS onboarding, implementation, or customer-facing roles - MUST
- Strong presentation and training skills
- Tech-savvy with the ability to quickly learn and explain software solutions
- High level of organization and ability to manage multiple onboarding projects simultaneously
- A team player who thrives in a dynamic, fast-paced startup environment
- Positive attitude, empathy, and high energy!
- We are accepting applications from employees working in the following states: Texas, New York, South Carolina, North Carolina, Colorado, Florida, Utah, and Georgia
- Experience working with SMB clients - strong advantage
Qualifications
Must Haves
- 2+ years of experience in SaaS onboarding, implementation, or customer-facing roles - MUST
- Strong presentation and training skills
- Tech-savvy with the ability to quickly learn and explain software solutions
- High level of organization and ability to manage multiple onboarding projects simultaneously
- A team player who thrives in a dynamic, fast-paced startup environment
- Positive attitude, empathy, and high energy!
- We are accepting applications from employees working in the following states: Texas, New York, South Carolina, North Carolina, Colorado, Florida, Utah, and Georgia
Nice to Haves
- Experience working with SMB clients - strong advantage
Benefits
- Employee training and skills development
- Weekly happy hours
- Holiday parties
- Remote work
