Scheduling Coordinator

Summary

Neurocare Center for Sleep is a patient-centric, quality-focused organization specializing in sleep disorder programs and diagnostic services. The Scheduling Coordinator provides customer service to patients and physician offices by coordinating diagnostic sleep testing, verifying insurance, collecting clinical information, and communicating with clinical teams and healthcare stakeholders.

Responsibilities

• HEAVY PHONE WORK - Inbound and outbound calls
• Schedule a minimum of 20 patients per day (required very heavy outbound phone work)
• Obtains patient history and all appropriate clinical data prior to appointment
• Educates patients regarding the type of sleep testing ordered, the registration and study process, and additional services available
• Verify insurance (online) prior to scheduling to ensure compliant billing
• Communicates and works with clinical team to ensure appropriate staff availability to meet patient needs and access to services
• Interacts with physicians, insurance providers, and others to address and resolve a variety of issues and concerns
• Reports weekly and monthly information pertinent to assigned sites
• Other duties as assigned

Skills

• This is a remote position but candidate must reside in one these states: GA, IL, TN, AZ, NH, MA, CT, FL or TX
• 1+ year customer service experience
• HS diploma or GED
• Strong multitasking skills between task lists and inbound calls
• Strong computer skills: Microsoft Office and the ability to learn new software quickly
• High level of organization and accuracy
• Exceptional telephone communication skills and manner, reflecting enthusiasm and professionalism
• This position requires the ability to work 1 weekend day and 1 evening shift per month
• Remote environment must provide privacy, with secure password protected internet access and no other concurrent responsibilities during scheduled work hours
• Experience in a medical setting preferred
• Bilingual (English/Spanish) preferred
• Associate's or Bachelor's degree preferred

Qualifications

Must Haves

• This is a remote position but candidate must reside in one these states: GA, IL, TN, AZ, NH, MA, CT, FL or TX
• 1+ year customer service experience
• HS diploma or GED
• Strong multitasking skills between task lists and inbound calls
• Strong computer skills: Microsoft Office and the ability to learn new software quickly
• High level of organization and accuracy
• Exceptional telephone communication skills and manner, reflecting enthusiasm and professionalism
• This position requires the ability to work 1 weekend day and 1 evening shift per month
• Remote environment must provide privacy, with secure password protected internet access and no other concurrent responsibilities during scheduled work hours

Nice to Haves

• Experience in a medical setting preferred
• Bilingual (English/Spanish) preferred
• Associate's or Bachelor's degree preferred

Benefits

• Remote position; candidate must reside in Georgia, Illinois, Tennessee, Arizona, New Hampshire, Massachusetts, Connecticut, Florida, or Texas.