Condition Management Account Coordinator

Summary

Cottingham & Butler’s Health and Wellness Division focuses on reducing medical costs while improving employee engagement and productivity through screenings, technology, education, health coaching, and condition management programs. The Condition Management Account Coordinator will handle participant communications by answering inbound calls, making outbound calls, responding through digital channels, and documenting interactions accurately.

Responsibilities

• Answer participants inquiries
• Assist participants via email and online messaging
• Accurately document participant communications

Skills

• Strong customer service skills
• Perform well individually and in a team environment
• Experience in a medical setting, including but not limited to a receptionist, scheduler, insurance verification, health coaches, LPN, CNA, Medical Assistants
• A background in customer service
• Strong verbal and written skills
• Detail oriented

Qualifications

Must Haves

• strong customer service skills
• perform well individually and in a team environment
• experience in a medical setting, including but not limited to a receptionist, scheduler, insurance verification, health coaches, LPN, CNA, Medical Assistants
• a background in customer service
• Strong verbal and written skills
• Detail oriented

Benefits

• Most benefits start Day 1
• Medical, Dental, Vision Insurance
• Flex Spending or HSA
• 401(k) with company match
• Profit-Sharing/ Defined Contribution (1-year waiting period)
• PTO/ Paid Holidays
• Company-paid ST and LT Disability
• Maternity Leave/ Parental Leave
• Subsidized Parking
• Company-paid Term Life/ Accidental Death Insurance
• Remote work option; also available onsite in Dubuque, IA