Field Account Manager

Summary

Butler/Till is a results-driven, employee-owned marketing agency focused on collaborative client experiences, proprietary technology, and marketing partnerships. The Field Account Manager manages customer accounts, provides consultative marketing guidance, identifies upsell and cross-sell opportunities, generates new business, and supports client satisfaction, retention, and sales targets.

Responsibilities

• Relationship Builder- Prioritize long-term client relationships by understanding their needs, proactively addressing concerns, and maintaining regular communication
• Oversee the overall health of assigned accounts, including contract renewals, managing customer expectations, and monitoring usage data
• Provide excellent customer support, resolving issues promptly and ensuring a positive client experience
• Identify cross-sell opportunities with customers participating in a Butler/Till program
• Maintain a high engagement rate with customers through active, value-add outreach efforts to support retention and new business generation
• Support both virtual and in-market larger-scale events through presenting, marketing, and educating our customers in both 1:1 and 1:many settings
• Foster strong and lasting customer relationships through the sharing of expertise, product-specific education, and consultation as their respective marketing partner
• Conduct “needs” assessments with customers to understand their marketing objectives, challenges, and opportunities, identifying opportunities for upselling or cross-selling through expert consultation
• Acquire and actively utilize in-depth knowledge of Butler/Till’s diverse range of marketing products, including digital marketing, social media campaigns, content creation, and SEO
• Stay abreast of industry trends, market dynamics, and competitor activities
• Ensure a positive experience for all new program customers by supporting seamless onboarding and maintaining a strong partnership with the account management team
• Provide feedback to internal stakeholders based on market insights and agent interactions
• Maintain a robust pipeline of upsell prospects to ensure consistent opportunities for sales engagement
• Generate enrollments across all Butler/Till program offerings using a solution-focused sales approach
• Drive the consultative sales process from initial contact to sale closure
• Meet and exceed sales targets, including call activity, scheduled appointments, presentations, and new enrollments
• Track and report outreach and engagement activities, insights collected, recommendations made, forecasting, and results across all efforts
• Contribute to overall sales goals by consistently generating new revenue from existing clients
• Assist in all annual/rolling program enrollment activities as needed to support the account
• Other responsibilities may be required due to business needs and scope of work
• Some travel to marketing events hosted by BT or clients is required
• Additional accountabilities and tasks may be assigned by leader/management, to contribute to overall team and agency success

Skills

• 2+ years of experience in Account Management
• 2+ years of experience in end-to-end sales solutions
• Solution-focused sales experience with a strong understanding of consultative selling and sales strategies
• Proven track record in account management with cross-sell expertise
• Excellent communication and presentation skills
• Exceptional negotiation and closing skills
• Self-motivated, results-oriented, and able to thrive in a fast-paced environment
• Bachelor's degree in Sales, Marketing, or Communication preferred
• A combination of education and experience will be considered
• 2+ years' experience with CRM software
• Experience marketing at larger scale events such as trade shows exhibiting
• Outside sales experience
• Experience with marketing products, branding, and digital marketing

Qualifications

Must Haves

• 2+ years of experience in Account Management
• 2+ years of experience in end-to-end sales solutions
• Solution-focused sales experience with a strong understanding of consultative selling and sales strategies
• Proven track record in account management with cross-sell expertise
• Excellent communication and presentation skills
• Exceptional negotiation and closing skills
• Self-motivated, results-oriented, and able to thrive in a fast-paced environment

Nice to Haves

• Bachelor's degree in Sales, Marketing, or Communication preferred
• a combination of education and experience will be considered
• 2+ years' experience with CRM software
• Experience marketing at larger scale events such as trade shows exhibiting
• Outside sales experience
• Experience with marketing products, branding, and digital marketing

Benefits

• ESOP (employee stock ownership plan)
• An annual bonus
• A full benefits package
• Paid time off benefits
• 100% paid parental leave