Craftsman Technology Group
Posted 24 days agoVerified live 2d ago
Technical Analyst (Salesforce)
Brief overview
Remote
UndergradOr in progress
$80k–$90k/yrStated range
3+ yrsMinimum
Salesforce AdministrationSalesforce Certified AdministratorClaude Certified Associate – FoundationsSalesforce FlowNonprofit and public sector experienceSalesforce nonprofit applicationsIntegrated marketing and engagement toolsTechnology project deploymentClient-facing communication
About the company
Craftsman Technology Groupcraftsmantech.com
Craftsman Technology Group is a technology services firm with a mission to help nonprofit organizations grow and thrive.
Job description
Summary
Craftsman Technology Group is an employee-owned firm that supports mission-driven nonprofit and public sector organizations through technology. The Technical Analyst will resolve client requests and production issues, analyze business and technical requirements, configure Salesforce-based solutions, collaborate with services teams, and support client training and documentation.
Responsibilities
- Understand clients' needs, as communicated by CSMs and client stakeholders
- Assess technical, functional, and process requirements
- Apply business analysis to client tickets, identifying root causes and recommending solutions that address the underlying need
- Analyze broader business process needs and provide recommendations for improvement beyond individual tickets
- Collaborate with Client Success Managers, Consultants, Technical Consultants, and fellow Technical Analysts across the services team to solution complex or cross-functional requests
- Monitor client ticket queues and work to resolve issues promptly
- Provide concise status updates on tickets
- Configure Salesforce-based tools and technology per requirements, with growing exposure to other platforms across clients' technology ecosystems
- Conduct testing and track issues and their resolution
- Contribute to project and build work as capacity, interest, and client needs allow
- Lead client trainings to support adoption of CTG-delivered solutions
- Create business process documentation and contribute to the Craftsman knowledge base
- Communicate clearly and professionally in verbal and written situations
- Responsibilities, expectations, and priorities may evolve over time to reflect the changing needs of the firm and our clients
Skills
- Salesforce Certified Administrator credential
- Claude Certified Associate – Foundations certification, held at hire or completed within 60 days
- 3 years' experience in Salesforce Administration, technology, services, and/or business analysis
- Experience in the nonprofit or public sector
- Experience with creating and troubleshooting Salesforce Flow
- Familiarity with 3-5 common 3rd party Salesforce applications for nonprofits, e.g. FormAssembly, Click & Pledge, Nintex DocGen
- Demonstrable ease leading internal and client-facing meetings
- Commitment to continuous learning of technology skills, and nonprofit and public sector practices
- Client-facing skills
- Comfortable incorporating AI tools (such as Claude) into day-to-day business work
- Flexibility to travel on occasion
- Boston, MA (hybrid) or virtual (contiguous US)
- Applicants must be eligible to work in the US. H1-B sponsorship is not available
- We are unable to hire candidates living outside the United States
- Experience with administration or super-user of integrated marketing and engagement tools, e.g. Marketing Cloud, Pardot/Account Engagement
- Demonstrable experience in technology project deployment
Qualifications
Must Haves
- Salesforce Certified Administrator credential
- Claude Certified Associate – Foundations certification, held at hire or completed within 60 days
- 3 years' experience in Salesforce Administration, technology, services, and/or business analysis
- Experience in the nonprofit or public sector
- Experience with creating and troubleshooting Salesforce Flow
- Familiarity with 3-5 common 3rd party Salesforce applications for nonprofits, e.g. FormAssembly, Click & Pledge, Nintex DocGen
- Demonstrable ease leading internal and client-facing meetings
- Commitment to continuous learning of technology skills, and nonprofit and public sector practices
- Client-facing skills
- Comfortable incorporating AI tools (such as Claude) into day-to-day business work
- Flexibility to travel on occasion
- Boston, MA (hybrid) or virtual (contiguous US)
- Applicants must be eligible to work in the US. H1-B sponsorship is not available
- We are unable to hire candidates living outside the United States
Nice to Haves
- Experience with administration or super-user of integrated marketing and engagement tools, e.g. Marketing Cloud, Pardot/Account Engagement
- Demonstrable experience in technology project deployment
Benefits
- Company-supported medical, dental, vision
- Company-provided short- and long-term disability
- 401k & Roth IRA retirement options with a company match (available 90 days after hire date)
- Employee ownership (engaged 6 months or 1,000 hours after hire date)
- 4 weeks accrued paid-time-off (PTO) per year
- 10 paid company holidays and 2 paid floating holidays (individual’s choice) per year
- CTG’s commitment to professional development and advancement
- Work culture aiming toward work/life balance
- Boston, MA (hybrid) or virtual (contiguous US)
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