Operations Business Analyst

Summary

Crew is a company that helps clients deliver change through IT project delivery and business process improvement. They are seeking an Operations Business Analyst who will support workflow, gather requirements, and assist with testing to enhance operational efficiency.

Responsibilities

• Establish and maintain a workplan for departmental efforts to help with tracking and ensuring tasks are completed
• Work with Subject Matter Experts to document use cases and procedures
• Provide logistical support to further discussions and drive towards solutions
• Create and maintain various dashboards for visualization of progress with periodic updates to the team
• Capture business requirements and use cases including design specifications, implementation details, and testing approaches
• Ability to gain high level understanding of requirements and articulate to a variety of audiences and backgrounds
• Create/review formal documentation and adapt language/style to fit each need
• Work with team members to write test plans for enhancements to tools and applications
• Assist with test case execution and documentation of results

Skills

• BS in Engineering, Computer Science, Data Science, Information Technology, Information Systems, Business Administration, or equivalent work experience
• Excellent oral and written communication skills
• Skilled in use of MS Office suite - Excel, Word, PowerPoint, Visio
• Good time management and organizational skills to adapt to varying paces of workflow
• Motivated self-starter who proactively looks for ways to contribute
• Demonstrated working knowledge of Atlassian Confluence and JIRA
• Data analytic skills and associated visualization tools like Tableau
• Experience in SQL and relational database interactions

Qualifications

Must Haves

• BS in Engineering, Computer Science, Data Science, Information Technology, Information Systems, Business Administration, or equivalent work experience
• Excellent oral and written communication skills
• Skilled in use of MS Office suite - Excel, Word, PowerPoint, Visio
• Good time management and organizational skills to adapt to varying paces of workflow
• Motivated self-starter who proactively looks for ways to contribute

Nice to Haves

• Demonstrated working knowledge of Atlassian Confluence and JIRA
• Data analytic skills and associated visualization tools like Tableau
• Experience in SQL and relational database interactions

Benefits

• A comprehensive healthcare package (medical, dental, vision)
• Disability and group term life insurance
• Health and flexible spending accounts
• A utilization bonus
• 401(k) with match
• Flexible time off for salaried employees
• Parental leave for salaried employees
• Flexible work arrangements (all benefits are subject to eligibility requirements)