Operations Solutions UAT Specialist

Summary

CrossCountry Mortgage, LLC is a distributed retail mortgage lender serving customers across the United States. The Operations Solutions UAT Specialist serves as the primary liaison among technology teams, internal stakeholders, and third-party vendors during testing phases. The role prepares and executes user acceptance testing, tracks defects, validates technical updates, and supports successful solution deployment aligned with business and user needs.

Responsibilities

• Serve as the main point of contact for all testing-related communications between the IT team, stakeholders, and third-party vendors
• Prepare test plans for assigned technical updates to ensure alignment with project goals
• Create test cases for all relevant scenarios to validate system functionality
• Prepare User Acceptance Testing (UAT) Form summarizing testing results, issues found, and recommendations for improvements
• Complete User Acceptance Testing (UAT) within Service Level Agreements (SLA)
• Identify, document, and track defects, issues, and enhancement requests using JIRA
• Work closely with stakeholders and cross-functional teams to gather feedback, ensuring the system meets both business requirements and user expectations
• Provide regular status updates to project managers and stakeholders regarding testing progress and outcomes
• Participate in meetings with cross-functional teams to align on project goals and timelines
• Assess the impact of changes and create communications for the company
• Collaborate with the training department on company announcements, SOPs, and workflows
• Demonstrate updates and communications on calls; present and participate in meetings as needed
• Validate implanted changes in production
• Work with operations departments to identify opportunities for improvement of processes
• Assist with providing materials and documents for audits and reviews
• Perform other duties as assigned

Skills

• 4+ years' experience in the mortgage industry
• Encompass LOS experience
• Knowledge of the overall mortgage workflow
• Knowledge of all agency guidelines
• Knowledge of compliance and disclosure requirements
• Proficient in Microsoft Office suite (Word, Excel, and Outlook)
• Excellent prioritization, organization, and time management skills
• Excellent conflict management, teamwork and negotiation skills
• JIRA experience, a plus

Qualifications

Must Haves

• 4+ years' experience in the mortgage industry
• Encompass LOS experience
• Knowledge of the overall mortgage workflow
• Knowledge of all agency guidelines
• Knowledge of compliance and disclosure requirements
• Proficient in Microsoft Office suite (Word, Excel, and Outlook)
• Excellent prioritization, organization, and time management skills
• Excellent conflict management, teamwork and negotiation skills

Nice to Haves

• JIRA experience, a plus

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401K
• Company-provided short-term disability
• Employee assistance program
• Wellness program
• Remote work arrangement