Surety Premium Collections Analyst - Remote

Summary

Crum & Forster provides specialty and standard commercial lines insurance products and services. The Surety Premium Collections Analyst provides financial and administrative support by analyzing premium receivables, reconciling payments and agency accounts, resolving billing discrepancies, and coordinating collection and cash application activities.

Responsibilities

• Assist in the analysis, monitoring, and follow-up of outstanding premium receivables for the Surety book of business
• Support the reconciliation of premium payments to help ensure accurate application of cash and reduce outstanding balances
• Assist with the reconciliation of large agency accounts and coordinate with internal and external business partners to resolve discrepancies
• Collaborate with Underwriting and Operations teams regarding past due premiums
• Research and help resolve billing disputes, discrepancies, and payment application issues
• Provide payment histories and other billing-related information in response to internal and external inquiries
• Collaborate with Operations UA team to ensure premium transactions are accurately reflected in the billing system
• Coordinate with Corporate Billing and Collections teams on cash application, correction of misapplied cash, transfers, and write-off of qualifying aged balances in accordance with established procedures
• Maintain a high level of accuracy, attention to detail, and customer service in all billing and collections activities
• Escalate customer service concerns, unresolved issues, and material account matters to the Manager, as appropriate
• Perform other duties as assigned

Skills

• Bachelor's degree or equivalent relevant experience within a remittance, billing, or collections environment
• Minimum 1 year of general office work experience, with an emphasis on operations, finance or accounting related functions
• Experience researching, analyzing, and resolving account discrepancies and billing issues
• Understanding of remittance and cash application processes
• Strong analytical, organizational, and problem-solving skills
• Proven data analysis skills and strong attention to detail
• Strong communication and collaboration skills, with the ability to work effectively with Operations, Underwriting, and Corporate Remittance teams
• Strong customer service orientation
• Self-starter with the ability to take ownership of tasks and see them through to completion
• Proficiency in Microsoft Office, especially Microsoft Excel
• Surety experience preferred

Qualifications

Must Haves

• Bachelor's degree or equivalent relevant experience within a remittance, billing, or collections environment
• Minimum 1 year of general office work experience, with an emphasis on operations, finance or accounting related functions
• Experience researching, analyzing, and resolving account discrepancies and billing issues
• Understanding of remittance and cash application processes
• Strong analytical, organizational, and problem-solving skills
• Proven data analysis skills and strong attention to detail
• Strong communication and collaboration skills, with the ability to work effectively with Operations, Underwriting, and Corporate Remittance teams
• Strong customer service orientation
• Self-starter with the ability to take ownership of tasks and see them through to completion
• Proficiency in Microsoft Office, especially Microsoft Excel

Nice to Haves

• Surety experience preferred

Benefits

• Remote work arrangement
• Generous 401K employer match
• Employee Stock Purchase plan with employer matching
• Generous Paid Time Off
• Benefits including health, dental, and vision coverage
• Whole-family wellness programs focused on physical, mental, and financial wellbeing
• Tuition reimbursement
• Industry-related certifications
• Professional training
• Matching donation program
• Volunteer opportunities
• Employee-driven corporate giving program