CUES Inc.
Posted 9 days agoVerified live 2d ago
Customer Experience Intern Job Details | our team
Brief overview
Remote
UndergradOr in progress
Microsoft ExcelPower BIData AnalysisData VisualizationProcess Improvement
About the company
CUES Inc.cuesinc.com
CUES is the world's leading manufacturer of closed circuit television video (CCTV) inspection, rehabilitation, pipe profiling equipment and pipeline inspection/asset management software for sanitary and storm sewers, industrial process lines, and water lines.
Job description
Summary
SPX Technologies builds innovative solutions in HVAC and Detection and Measurement that support a safer, more efficient, and sustainable world. The Customer Experience Specialist Intern will support customer experience processes by analyzing customer feedback, identifying improvement opportunities, collaborating across departments, and assisting with process improvement initiatives.
Responsibilities
- Evaluate customer feedback and metrics to identify trends, patterns, and actionable insights
- Assist in creating reports using raw data in Excel; knowledge of Power BI is a plus
- Shadow Customer Service Managers during meetings and customer interactions to understand customer experience processes
- Participate in cross-departmental meetings to learn about collaboration's role in improving customer satisfaction
- Develop and refine verbal and written communication skills for effective interaction with customers and stakeholders
- Learn best practices for crafting clear, concise, and professional messaging for customer communication
- Assist in evaluating processes across plants to identify opportunities for efficiency and improvement
- Collaborate with team members to develop and implement innovative solutions
Skills
- Currently pursuing or recently completed a degree in Project Management, Process Improvement, Hospitality, Business Development, Corporate Communications, or Business Administration
- Proficient in Microsoft Excel; experience with Power BI is preferred but not required
- Strong analytical skills with the ability to build reports and present findings clearly and effectively
- Access to Microsoft Teams with video capabilities
- Willing to travel up to 10% to observe plant processes and gather insights
- Currently pursuing or recently completed a degree in Project Management, Process Improvement, Hospitality, Business Development, Corporate Communications, or Business Administration
- Interest in commercial strategy, product management, or market analysis
- Familiarity with data visualization tools (e.g., Power BI, Tableau)
- Demonstrated ability to work collaboratively in a hybrid environment
Qualifications
Must Haves
- Currently pursuing or recently completed a degree in Project Management, Process Improvement, Hospitality, Business Development, Corporate Communications, or Business Administration
- Proficient in Microsoft Excel; experience with Power BI is preferred but not required
- Strong analytical skills with the ability to build reports and present findings clearly and effectively
- Access to Microsoft Teams with video capabilities
- Willing to travel up to 10% to observe plant processes and gather insights
- Currently pursuing or recently completed a degree in Project Management, Process Improvement, Hospitality, Business Development, Corporate Communications, or Business Administration
Nice to Haves
- Interest in commercial strategy, product management, or market analysis
- Familiarity with data visualization tools (e.g., Power BI, Tableau)
- Demonstrated ability to work collaboratively in a hybrid environment
Benefits
- Hands-on learning opportunity for students or recent graduates interested in project management, process improvement, and customer experience strategy
- Gain practical experience analyzing customer feedback, identifying improvement opportunities, and collaborating across departments to drive results
- Remote or Hybrid opportunity with occasional travel
- A professional, dynamic, and supportive virtual environment fostering growth and development
