Project Manager, Enterprise Events (November Class)

Summary

Cvent is a meetings, events, and hospitality technology provider offering event marketing and management solutions. The Project Manager will manage client pre-event, onsite, and virtual experiences using the Cvent Platform, provide consultation and training, coordinate event technology and materials, and ensure successful event execution.

Responsibilities

• Serve as the main contact for clients, managing their pre-event and onsite or virtual experience using the Cvent Platform
• Directly support and consult with clients on how to best leverage Cvent’s Virtual and Onsite Solutions
• Manage several concurrent projects while adhering to project milestones and internal metrics
• Provide advice, consultation, and training to clients based on industry best practices
• Offer best-in-class technical support backed by timelines created specifically for each project
• Communicate effectively with diverse internal and client stakeholders to strengthen relationships
• Act as a liaison between clients and suppliers to quote, order, and ensure successful delivery of onsite event materials and hardware
• Configure, test and troubleshoot event specific technology prior to and onsite at client events to ensure success
• Work, alone or with a team, onsite to ensure success on the day of the event – up to 40% travel required

Skills

• Highly organized and client-focused individual
• Excels at multitasking
• Has a proven track record of meeting performance metrics in their current role
• Tech-savvy
• Proactive
• Has a keen interest in event technology solutions
• Strong analytical and problem-solving skills
• Effective communication abilities
• The talent to build constructive relationships
• Requires a Bachelor's degree or 3+ years of customer success or event planning experience
• Excellent written and verbal communication skills
• Ability to multi-task in a dynamic, fast-paced, entrepreneurial environment
• Ability to integrate knowledge across disciplines to ensure event execution success
• Ability to work with and manage a team to achieve goals
• Ability to excel at developing relationships both virtually and in-person
• Strong understanding of the onsite event management experience
• Strong business acumen, ethics, emotional intelligence, and high integrity
• Experience with helpdesk systems, CRM software and project management tools (e.g., Smartsheet, Salesforce, MS Office Suite, Slack)
• Preferred experience in event industry or onsite technical support

Qualifications

Must Haves

• highly organized and client-focused individual
• excels at multitasking
• has a proven track record of meeting performance metrics in their current role
• tech-savvy
• proactive
• has a keen interest in event technology solutions
• Strong analytical and problem-solving skills
• effective communication abilities
• the talent to build constructive relationships
• Requires a Bachelor's degree or 3+ years of customer success or event planning experience
• Excellent written and verbal communication skills
• Ability to multi-task in a dynamic, fast-paced, entrepreneurial environment
• Ability to integrate knowledge across disciplines to ensure event execution success
• Ability to work with and manage a team to achieve goals
• Ability to excel at developing relationships both virtually and in-person
• Strong understanding of the onsite event management experience
• Strong business acumen, ethics, emotional intelligence, and high integrity
• Experience with helpdesk systems, CRM software and project management tools (e.g., Smartsheet, Salesforce, MS Office Suite, Slack)

Nice to Haves

• Preferred experience in event industry or onsite technical support

Benefits

• Bonus