Project Manager 1- Events

Summary

Momentive Software provides cloud-based software and services that help purpose-driven organizations manage events, fundraising, learning, and operations. The Project Manager 1 - Events role provides consultative client services throughout the event project life cycle, including software configuration, troubleshooting, training, and requirements analysis. The role also supports project management processes and collaborates with Account Management to assess client health and identify opportunities for additional products and services.

Responsibilities

• Provide world-class, consultative services to a curated set of clients through the entire event project life cycle, including:
• Understand clients’ event-related goals and objectives
• Ensure initial configuration and event set-up is performed accurately and in a timely fashion
• Assist with iterative configuration changes through the event cycle
• Assist clients with troubleshooting complex or hard-to-diagnose challenges they are facing in their use of the software
• Consult/train clients on how to best use the software to support their unique requirements and workflows
• Ensure that clients make use of our Product Education team and resources so they are properly enabled to use our products
• Guide clients in how to engage with our Support team for rapid and/or asynchronous response to their questions/issues
• Be a subject matter expert on the proper implementation and use of a2z products and services internally
• Create Statement of Work where the scope of the project is being exceeded
• Work collaboratively with the Account Management (AM) team to assess client health and share opportunities for the AMs to sell additional products and services
• Contribute to defining and implementing industry-standard project management processes, systems, SOPs and tools across the Project Management team

Skills

• Bachelor's degree or equivalent experience
• 0-2 years of client-facing work experience
• Knowledge of trade show industry and/or professional associations expected
• Expert in conducting requirements analysis with strong technical and business requirements writing skills
• Must exhibit excellent attention to detail, organizational and time-management skills
• Must be able to work on multiple clients' projects simultaneously and continuously
• Must have proven strong customer service and communication skills – both verbal and written to communicate value
• Workload planning, performance monitoring, profit monitoring and analysis
• Quickly learn new technologies, understand project requirements, communicate effectively with internal and external stakeholders

Qualifications

Must Haves

• Bachelor's degree or equivalent experience
• 0-2 years of client-facing work experience
• Knowledge of trade show industry and/or professional associations expected
• Expert in conducting requirements analysis with strong technical and business requirements writing skills
• Must exhibit excellent attention to detail, organizational and time-management skills
• Must be able to work on multiple clients' projects simultaneously and continuously
• Must have proven strong customer service and communication skills – both verbal and written to communicate value
• Workload planning, performance monitoring, profit monitoring and analysis
• Quickly learn new technologies, understand project requirements, communicate effectively with internal and external stakeholders

Benefits

• Medical, Dental & Vision Benefits
• 401(k) Savings Plan with Company Match
• Flexible Planned Paid Time Off
• Generous Sick Leave
• Inclusive & Welcoming Environment
• Purpose-Driven Culture
• Work-Life Balance
• Commitment to Community Involvement
• Employer-Paid Parental Leave
• Employer-Paid Short-Term Disability
• Remote Work Flexibility