Account Manager, Event Solutions

Summary

Cvent is a meetings, events, and hospitality technology provider offering event marketing, management, and hospitality software solutions. The Account Manager will identify and close renewals, cross-sells, and up-sells for managed clients while providing high-quality customer service, developing key account relationships, forecasting sales opportunities, and meeting revenue objectives.

Responsibilities

• Identify and close sales opportunities with our clients, such as contract renewals, cross-sells, and up-sells (such as adding additional apps to clients’ packages), etc
• Present products and services information to corporate accounts
• Ensure relationships with key decision-makers for accounts that will provide business are continuously developed and relationships are strengthened and grown
• Work with Sales and Client Services teams to ensure complete customer satisfaction with the Cvent product and organization
• Ensure customer issues are acknowledged and resolved within 24 hours
• Call on existing clients in an effort to meet and exceed individual and department revenue expectations
• Develop and actively pursue list of targeted Key Accounts within North America and create individual plans of action to penetrate these accounts
• Set aggressive goals for annual revenue achievement against each account
• Accurately forecast sales opportunities via pipeline report
• Effectively and accurately manage personal revenue pipeline to maximize all business opportunities
• Monitor and report sales activity within the system
• Perform other duties as assigned

Skills

• Bachelor's degree is required (strong academic performance is desired)
• At least 3 years of experience in customer-facing, revenue-generating role (more is welcomed)
• Ability to multi-task and ability to work in a dynamic, fast-changing entrepreneurial environment
• Must be able to integrate knowledge across disciplines to include relationship management, consultative selling, product demonstrations, closing contracts, operation/process flow, and product function
• Excellent verbal and written communication skills
• High degree of computer literacy is a must
• This is not a technical position. Relevant experience might include selling CRM or CMS systems, ASP based data systems, Travel or Meeting Planning Services
• Ability to work with MS Office Suite (Word, PowerPoint, Excel) and Salesforce.com or similar contact management software
• We are not able to offer sponsorship for this position
• Experience selling or managing accounts in SaaS/technology/hospitality space a plus
• Experience working in the Event Management industry a plus

Qualifications

Must Haves

• Bachelor's degree is required (strong academic performance is desired)
• At least 3 years of experience in customer-facing, revenue-generating role (more is welcomed)
• Ability to multi-task and ability to work in a dynamic, fast-changing entrepreneurial environment
• Must be able to integrate knowledge across disciplines to include relationship management, consultative selling, product demonstrations, closing contracts, operation/process flow, and product function
• Excellent verbal and written communication skills
• High degree of computer literacy is a must
• This is not a technical position. Relevant experience might include selling CRM or CMS systems, ASP based data systems, Travel or Meeting Planning Services
• Ability to work with MS Office Suite (Word, PowerPoint, Excel) and Salesforce.com or similar contact management software
• We are not able to offer sponsorship for this position

Nice to Haves

• Experience selling or managing accounts in SaaS/technology/hospitality space a plus
• Experience working in the Event Management industry a plus

Benefits

• Fully Remote
• Target commission