Automation Developer & Revenue Cycle Systems Analyst

Summary

CVS Health is building a more connected, convenient, and compassionate health experience while simplifying health care for individuals, families, and communities. The Automation Developer & Revenue Cycle Systems Analyst will develop and maintain automation solutions, improve Revenue Cycle workflows, support operational teams, and provide technical assistance across healthcare revenue cycle platforms.

Responsibilities

• Design, develop, test, and maintain automation solutions using Visual Basic (VB) scripting and related technologies
• Create, modify, and support complex Microsoft Excel macros and VBA-based automation tools
• Develop and maintain automations within Boston Workstation to improve operational performance and productivity
• Review claim data and quality assure claim examples in Athena Health
• Utilize Python and coding to implement automation via web-based platforms & applications
• Selenium experience preferred to automate web-based processes and interactions with websites and application interfaces
• Experience with application programming interface (API)
• Troubleshoot automation issues, identify root causes, and implement sustainable solutions
• Partner with revenue cycle leadership and operational teams to identify opportunities for workflow automation and process improvement
• Provide technical support and exceptional customer service to call center representatives and other end users
• Collaborate with stakeholders to gather requirements and translate business needs into technical solutions
• Support processes related to insurance overpayments and patient refund check processing
• Manage and monitor file transfers using SFTP and related technologies
• Work with systems and applications including Cognizant and other revenue cycle platforms to support operational initiatives
• Maintain documentation for automation processes, workflows, and technical solutions
• Ensure compliance with organizational policies, data security standards, and healthcare regulations

Skills

• * Experience programming with **Visual Basic/VBA** scripting
• * Advanced knowledge of **Microsoft Excel**, including creation and maintenance of macros and automated reporting tools
• * Experience using **Boston Workstation** to develop and support automated business processes
• * **Python**/**Selenium** for web automation and browser interaction
• * Experience working with **Cognizant** applications and processes
• * Experience managing **SFTP file transfers** and automated file movement processes
• * Strong analytical, troubleshooting, and problem-solving skills
• * Excellent communication and customer service skills
• Bachelor's degree in **Computer Science**, Information Technology, Engineering, or a related field
• * Selenium experience preferred to automate web-based processes and interactions with websites and application interfaces
• * Experience in healthcare revenue cycle operations
• * Knowledge of insurance payment reconciliation, overpayment processing, and patient refund workflows
• * Experience supporting call center operations and customer service teams
• * Familiarity with process improvement methodologies and workflow optimization
• * Experience documenting technical processes and creating user guides

Qualifications

Must Haves

• * Experience programming with **Visual Basic/VBA** scripting
• * Advanced knowledge of **Microsoft Excel**, including creation and maintenance of macros and automated reporting tools
• * Experience using **Boston Workstation** to develop and support automated business processes
• * **Python**/**Selenium** for web automation and browser interaction
• * Experience working with **Cognizant** applications and processes
• * Experience managing **SFTP file transfers** and automated file movement processes
• * Strong analytical, troubleshooting, and problem-solving skills
• * Excellent communication and customer service skills
• Bachelor's degree in **Computer Science**, Information Technology, Engineering, or a related field

Nice to Haves

• * Selenium experience preferred to automate web-based processes and interactions with websites and application interfaces
• * Experience in healthcare revenue cycle operations
• * Knowledge of insurance payment reconciliation, overpayment processing, and patient refund workflows
• * Experience supporting call center operations and customer service teams
• * Familiarity with process improvement methodologies and workflow optimization
• * Experience documenting technical processes and creating user guides

Benefits

• CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
• Medical coverage, based on eligibility.
• Dental coverage, based on eligibility.
• Vision coverage, based on eligibility.
• Paid time off, based on eligibility.
• Retirement savings options, based on eligibility.
• Wellness programs, based on eligibility.
• Other resources supporting the physical, emotional, and financial well-being of colleagues and their families, based on eligibility.
• Remote / work-from-home arrangement.