Cdr,Resource Planning

Summary

CVS Health is focused on creating a more connected, convenient, and compassionate health care experience. The Coordinator, Resource Planning role schedules clinical and non-clinical staff for Minute Clinics, manages staffing coverage across multiple markets, and analyzes scheduling, staffing, and financial reports to support operational needs.

Responsibilities

• The Region Coordinator will be required to support a full-time 40-hour schedule-8 hours per day (M-F) with work hours between 6 AM – 6 PM
• Scheduling and coordinating the work schedules (Clinical & Non-Clinical) of Providers and ancillary staff utilizing various scheduling tools while managing multiple regions/states
• The scheduler will be responsible for scheduling markets that have established a rotating schedule, and for supporting all markets with on call duties and replacement of staff as needed
• Scheduling based on policies and procedures and scheduling timetables
• Ensures that markets are within staffing & scheduling budget, generate reports to ensure minimum hours/weekend shift requirements are being met, identify trends in OT and non-clinical hours and for monthly financial trend reports for Area Directors and Chief Nurse Practitioner Officer
• Coordinates schedules with market leadership to find providers to fill open shifts caused by vacations, sick days, disability leave, jury duty, and last-minute vacancies while minimizing overtime
• Recognizes staffing needs according to seasonality and works with the market leadership to develop the right staffing model and forecasting
• Maintains/creates provider and ancillary staff profiles in scheduling system and supports maintenance and updates to any provider/ancillary staff information. Create Orientation schedules
• Day-to-Day Scheduling Support: Updates to Clinical Management tool and other scheduling tools daily

Skills

• 1 year minimum in scheduling
• High School diploma or GED equivalent
• Knowledge of Workforce Scheduling Practices
• Deadline oriented
• Attention to Detail
• Critical Thinker
• Problem Solving
• Customer Service
• Negotiator/Influencer
• Ability to work independently or with others in a fast-paced environment
• Ability to prioritize/organize work
• Proficient with Microsoft Windows
• Comfortable navigating web-based applications sites
• Use of related scheduling software systems in the past preferred
• Ability to see the big picture
• Ability to Communicate Effectively with all levels (Providers, SPMs, ADs, Leadership)
• Change Management
• Integrity
• Positive Attitude

Qualifications

Must Haves

• 1 year minimum in scheduling
• High School diploma or GED equivalent

Nice to Haves

• Knowledge of Workforce Scheduling Practices
• Deadline oriented
• Attention to Detail
• Critical Thinker
• Problem Solving
• Customer Service
• Negotiator/Influencer
• Ability to work independently or with others in a fast-paced environment
• Ability to prioritize/organize work
• Proficient with Microsoft Windows
• Comfortable navigating web-based applications sites
• use of related scheduling software systems in the past preferred
• Ability to see the big picture
• Ability to Communicate Effectively with all levels (Providers, SPMs, ADs, Leadership)
• Change Management
• Integrity
• Positive Attitude

Benefits

• This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
• Medical, dental, and vision coverage, based on eligibility
• Paid time off, based on eligibility
• Retirement savings options, based on eligibility
• Wellness programs, based on eligibility