Account Manager, SMB Dedicated I

Summary

Dandy is transforming the dental industry by simplifying and modernizing dental practice operations through technology, innovation, and support. The Account Manager will manage a portfolio of multi-location dental accounts, drive revenue growth and retention, build customer relationships, and collaborate cross-functionally to improve the customer experience.

Responsibilities

• Own a portfolio of multi-location accounts and drive NRR through proactive planning and engagement
• Analyze account performance and customer feedback to build strategic engagement plans tailored to each parent organization
• Use a mix of service and commercial skills to guide practices through critical moments in the Dandy journey
• Leverage dashboards and data triggers to prioritize outreach and identify expansion or renewal opportunities across sites
• Identify and execute upsell and cross-sell opportunities within each parent account
• Drive activation of additional doctors and scanners within existing practices
• Lead expansion into new practice locations, ensuring consistent onboarding and alignment with parent-level goals
• Build and maintain strong, long-term relationships with executives, doctors, and/or practice managers across all locations
• Serve as a strategic consultant, offering tailored solutions and guidance to align with customer objectives
• Negotiate contract terms with key stakeholders and implement churn-reduction strategies
• Partner cross-functionally with Sales, CX, Training, Ops and Marketing to ensure a unified customer experience across locations
• Develop a deep understanding of dental practice operations and the competitive digital dentistry landscape
• Communicate confidently in the “language” of clinicians to provide consultative problem-solving and drive adoption
• Stay informed on product updates, scanner capabilities, and market trends to add strategic value in every interaction
• Experiment with new tactics, talk tracks, and engagement models to improve retention and expansion
• Collaborate across teams to ensure customers receive timely, consistent support during every stage of their journey
• Capture and share Voice of Customer insights to influence product and operational enhancements
• Contribute to playbook development that scales successful multi-location engagement strategies company-wide

Skills

• 2+ years of experience in Sales, Account Management, or Customer Success within or related to SaaS/healthcare vertical
• Proven track record of upselling, cross-selling, and growing complex account portfolios
• Experience managing relationships with multiple stakeholders at small-to-medium business groups or multi-site organizations
• Highly analytical with the ability to interpret data dashboards to inform strategy
• Empathetic, curious, and passionate about understanding customer pain points
• Strong communicator with exceptional organization, follow-through, and problem-solving skills
• Self-motivated, performance-driven, and adaptable to a fast-paced environment
• Dental industry experience a plus

Qualifications

Must Haves

• 2+ years of experience in Sales, Account Management, or Customer Success within or related to SaaS/healthcare vertical
• Proven track record of upselling, cross-selling, and growing complex account portfolios
• Experience managing relationships with multiple stakeholders at small-to-medium business groups or multi-site organizations
• Highly analytical with the ability to interpret data dashboards to inform strategy
• Empathetic, curious, and passionate about understanding customer pain points
• Strong communicator with exceptional organization, follow-through, and problem-solving skills
• Self-motivated, performance-driven, and adaptable to a fast-paced environment

Nice to Haves

• dental industry experience a plus

Benefits

• Healthcare
• Dental
• Mental health support
• Parental planning resources
• Retirement savings options
• Generous paid time off
• Remote work arrangement