Agency Account Manager

Summary

Duarte, Inc. helps influential leaders and brands communicate through presentation and communication solutions. The Agency Account Manager builds client relationships, leads client conversations, coordinates cross-functional teams, and manages engagements from kickoff through delivery while ensuring quality, timelines, budgets, and client satisfaction.

Responsibilities

• Manage the development and delivery of presentation and communication assets
• Ensure all work aligns with client goals, brand standards, and quality expectations
• Maintain project timelines, budgets, and production schedules
• Coordinate feedback and revisions between clients and internal teams
• Maintain a working knowledge of client industries and communication challenges to support project relevance and impact
• Collaborate with senior account leaders to identify opportunities for account expansion and contribute to growth initiatives
• Help ensure internal teams are aligned with client expectations and project goals through clear communication and coordination
• Serve as the primary point of contact for assigned clients, ensuring timely and effective communication
• Lead client meetings, document next steps, and ensure follow-through on action items
• Translate client needs into clear, actionable briefs for internal teams
• Build trust with clients and identify opportunities to deepen the relationship
• Support strategic conversations by helping clients frame their communication challenges and aligning project goals with broader business objectives
• Support creative leads with scheduling, resource coordination, and production logistics
• Contribute to a collaborative and positive team culture
• Identify and escalate project risks or issues early, collaborating with project managers and account leads to resolve them effectively
• Assist with Statements of Work (SOWs), proposals, and onboarding documentation
• Monitor project progress and proactively address risks or issues
• Track project metrics and support post-project evaluations
• Participate in process improvement initiatives and support agency operations
• Support administrative tracking of project milestones and documentation to ensure visibility and accountability
• Achievement of billability targets
• Delivery of high-quality work that meets deadlines and client expectations
• Strength of client relationships and feedback
• Effective collaboration with internal teams
• Contributions to operational efficiency and continuous improvement

Skills

• 4–6 years of experience in account management, preferably within a creative or communication-focused agency
• 2 years of project management experience
• Strong attention to detail
• Excellent verbal and written communication abilities
• Ability to work cross-functionally and manage multiple priorities
• Comfortable navigating ambiguity and solving problems proactively
• Experience with SuiteProjects Pro by NetSuite, Monday.com, or other project management software
• Ability to read and interpret documents such as contracts, operating and maintenance instructions, and procedure manuals
• Ability to write routine reports and correspondence
• Ability to speak effectively before groups of customers or employees of organization
• Ability to solve practical problems and deal with a variety of concrete variables in situations changing frequently
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. Specific vision abilities required by this job include close vision
• Bonus: Experience supporting executive communication, persuasive messaging, or developing visual narratives for business audiences

Qualifications

Must Haves

• 4–6 years of experience in account management, preferably within a creative or communication-focused agency
• 2 years of project management experience
• Strong attention to detail
• Excellent verbal and written communication abilities
• Ability to work cross-functionally and manage multiple priorities
• Comfortable navigating ambiguity and solving problems proactively
• Experience with SuiteProjects Pro by NetSuite, Monday.com, or other project management software
• Ability to read and interpret documents such as contracts, operating and maintenance instructions, and procedure manuals
• Ability to write routine reports and correspondence
• Ability to speak effectively before groups of customers or employees of organization
• Ability to solve practical problems and deal with a variety of concrete variables in situations changing frequently
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. Specific vision abilities required by this job include close vision

Nice to Haves

• Bonus: Experience supporting executive communication, persuasive messaging, or developing visual narratives for business audiences

Benefits

• 100% employer-covered medical, dental, and vision for employees
• $100 monthly wellness stipend via PerkUp
• Generous vacation accrual, flexible sick time, and 7 standard + 3 customizable holidays
• “A Day for Me” – an extra day off annually to recharge
• 401(k) with up to 4% employer match and access to financial coaching
• Ergonomic support, mental health first aid training, and an Employee Assistance Program
• Work-from-home stipends and a fully remote work environment
• Monthly stipends for health, wellness and tech spending